Murray Kerr
West Bridgford,Nottingham
Summary
Experienced Liaison Officer with a strong background in tenant and resident liaison within social housing and property management. Skilled in coordinating refurbishment projects across 200+ residential units with 98% satisfaction, resolving resident concerns, and maintaining clear communication between stakeholders. Proven ability to remain calm under pressure, manage diverse workloads, and ensure compliance with housing and safety regulations. Brings experience in emergency response and staff supervision from a security background, having led and supported teams of 40+ security staff across multiple sites in Nottingham, Newark, Mansfield, and Derby. Co-founded and managed a creative services company, developing team leadership, client relations, and strategic planning skills. Maintains positive relationships with residents, management, and stakeholders. Contributes to smooth project delivery.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work history
Resident Liaison Officer (RLO)
Chas Berger
Nottingham
04.2025 - 08.2025
- Coordinate on-site works across multiple occupied residential properties during major refurbishment and window replacement programmes
- Act as the primary link between residents, site teams, and project managers to maintain access, schedule continuity, and resident satisfaction
- Support the site manager with daily logistics, including scaffold installs, material deliveries, and contractor movements
- Maintain accurate records of appointments, communications, and property-specific requirements
- Identify and escalate risks or access issues that may affect project timelines
- Ensure safeguarding protocols are followed when dealing with vulnerable residents
- Help plan phased works to minimise disruption and ensure smooth progress on live sites
Alarm Response Supervisor
Foremost Security
Nottingham
11.2023 - 08.2025
- Attending alarm calls throughout Nottingham
- Dynamic risk assessment on to provide safest response
- Working tightly within a team to attend alarm activations for forced entry and intrusion
Supervisor
Magpie Security
Nottingham
06.2023 - 11.2023
- Managing a team of 40+ Security staff at various different locations throughout the East Midlands
- Inducting staff onto new sites/job roles
- Managing a work rota to ensure all sites are covered
- Providing back up to emergency response in the event of multiple conformed intruders
Security Officer
Magpie Security
Nottingham
11.2019 - 06.2023
- Maintaining Security on clients sites
Co Founder and Managing Director
Lucid
Kathmandu
02.2011 - 11.2019
- Company Overview: Founded the first animation outsourcing company in Nepal. http://www.lucidnepal.com/
- Demonstrated growth of 1104% from 2015 until 2018
- Trained peers and management team on internal system supports and implementation plans.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Built client relationships by acting as the liaison between the customer service and sales teams.
- Negotiated prices, terms of sale and service agreements.
- Founded the first animation outsourcing company in Nepal. http://www.lucidnepal.com/
Head of Production
Nepix
Kathmandu
01.2008 - 01.2011
- Created proposals for new and repeat customer business transactions.
- Analysed and reported on monthly customer activity, business trends, and areas of concern.
Shop in Shop Manager
Hilti
London
01.2005 - 07.2006
- Consistently exceeded monthly sales quotas by more than 20% by pursuing leads and expanding the prospect list.
- Created proposals for new and repeat customer business transactions.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Negotiated prices, terms of sale and service agreements.
Education
Bachelor of Arts - Film and Television
University of Westminster
Skills
- Experience & Initiative
- Communication
- Relationship Building
- Problem-Solving
- Organisation & Planning
- Customer Focus & Compliance
- IT Proficiency
- Tenant liaison experience
- Patience and tolerance
- Contract understanding
- Resident assessment
- Issue tracking systems knowledge
- Health and Safety Compliance
- Financial reporting
- Community engagement
Websites
Certification
- CSCS Green Card
- First Aid at Work
- SMSTS (2025)
Accomplishments
- As a writer and director I picked up the Kathmandu International Mountain Film Festival award for best feature film made in Nepal in 2010
- Awarded grants by the US state department for setting up training initiatives throughout Nepal
Interests
Boxing-Welter Weight Meditation Writing, Film Making and Playing Music
Languages
Nepali
Intermediate
References
References available upon request.
Timeline
Resident Liaison Officer (RLO)
Chas Berger
04.2025 - 08.2025
Alarm Response Supervisor
Foremost Security
11.2023 - 08.2025
Supervisor
Magpie Security
06.2023 - 11.2023
Security Officer
Magpie Security
11.2019 - 06.2023
Co Founder and Managing Director
Lucid
02.2011 - 11.2019
Head of Production
Nepix
01.2008 - 01.2011
Shop in Shop Manager
Hilti
01.2005 - 07.2006
Bachelor of Arts - Film and Television
University of Westminster
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