Elaine Kidd
Walthamstow,Waltham Forest
Summary
Experienced professional with extensive knowledge in building surveying and social housing, adept at resident assessment and tenant liaison. Demonstrates strong communication proficiency and effective networking skills, complemented by patience, tolerance, and empathy. Skilled in contract understanding, reporting techniques, and record keeping, with a solid grasp of property maintenance and health and safety compliance. Proficient in community engagement and budget monitoring, utilising Microsoft Office suite and internal databases such as SharePoint to enhance operational efficiency.
Dependable professional with knack for communication and conflict resolution, seamlessly bridging gaps between residents and management. Demonstrates strong interpersonal and organisational skills, ensuring smooth project execution while addressing community needs. Committed to fostering positive relationships and enhancing resident satisfaction.
Overview
37
37
years of professional experience
4
4
years of post-secondary education
Work history
Resident liaison officer
Mulalley & Co Ltd
London
2023.10 - Current
- Delivered exceptional service to maintain high resident satisfaction.
- Improved tenant communication by acting as key liaison between residents, contractors and project team by organising updates.
- Facilitated onsite visits with contractors without intrusion into residents' privacy or schedules, with daily updates.
- Provided tenant support during property renovations, minimising disruption to daily routines.
- Liaised with contractors to ensure smooth operation of services.
- Handled sensitive issues, maintaining confidentiality at all times.
- Maintained accurate records with daily updates in internal database of interactions, ensuring transparency in operations.
- Coordinated timely notifications about upcoming works resulting in minimal resident inconvenience.
- Conducted surveys to gauge resident satisfaction levels and identify areas needing improvement.
- Addressed concerns over property modifications promptly and professionally with clients.
- Managed expectations around major works within planned maintenance, construction, decarbonisation projects and K& B, limiting disruptions and misunderstandings.
- Established open communication channels, resolving potential disputes effectively and amicably such as resident queries and complaints.
- Covered whilst a lead took a leave of absence.
- Experienced leading overs and trained new staff.
Professional Hairdresser
Ecutters Hairdressing
Regional, Regional
1989.11 - 2023.09
- Specialised in modern hairstyling trends to increase client retention.
- Conducted comprehensive client consultations to tailor services to individual needs.
- Assisted with front desk operations when required; enhanced overall salon efficiency.
- Collaborated closely with colleagues to run an efficient salon operation.
Support worker companion care
My Care Home Services
City of London, City of London
2019.09 - 2023.07
- Supported daily living skills training which increased client self-sufficiency.
- Encouraged social integration by facilitating community involvement opportunities.
- Participated in regular team meetings, enhancing quality of care provided.
- Assisted in maintaining a clean environment for improved client health. and hygiene.
- Escorted client on outings, provided transportation contributing to an active social life.
- Actively listened and provided companionship, leading to an improved well-being, resulting in building a rapport of trust and friendship.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management with relatives.
- Contributed feedback on patient progress leading to adjustments in personalised care plan.
- Daily update of diary and emails.
- Assured safety measures were met to prevent falls or accidents.
Education
BA Honours - English Literature
University of Westminster
London 2020.09 - 2023.07
Access to Social Science & Humanities -
College of Waltham Forest
London 2009.09 - 2010.06
Skills
- Building surveyor knowledge
- Resident assessment
- Tenant liaison experience
- Communication proficiency
- Effective networking
- Patience, tolerance and empathy
- Social housing understanding
- Contract understanding
- Reporting techniques
- Record keeping capacity
- Property maintenance knowledge
- Health and Safety Compliance
- Community engagement
- Budget monitoring
- Microsoft Office (word, excel, outlook and one drive)
- Utilise internal database such as Sharepoint,
Timeline
Resident liaison officer
Mulalley & Co Ltd
2023.10 - Current
BA Honours - English Literature
University of Westminster
2020.09 - 2023.07
Support worker companion care
My Care Home Services
2019.09 - 2023.07
Access to Social Science & Humanities -
College of Waltham Forest
2009.09 - 2010.06
Professional Hairdresser
Ecutters Hairdressing
1989.11 - 2023.09