Callie-Marie Sargeant
Leytonstone,City of London
Summary
Experienced Maintenance and Housing Operations professional with a strong background supporting planned works, cyclical maintenance, and responsive repairs within the social housing sector. Brings hands-on experience coordinating contractors, managing workflows, supporting compliance, and overseeing disrepair and Ombudsman cases within live & void housing environments. Possesses a strong operational understanding of housing regulations, health & safety requirements, and programme delivery, ensuring works are completed efficiently, compliantly, and to required standards. Now seeking to progress into a maintenance coordination, housing operations, or programme support role rather than resident-facing liaison positions.
Overview
13
13
years of professional experience
2023
2023
years of post-secondary education
Work history
Resident Liaison Officer - Cyclical Maintenance Programme
Axis Europe
London
04.2024 - 01.2026
- First point of contact for residents during cyclical maintenance programme, ensuring clear, timely, and responsive communication.
- Coordinated newsletters, letters, and hosted face-to-face drop in service for residents to manage expectations.
- Managed and resolved complaints and queries, maintaining resident trust and satisfaction.
- Liaised closely with contractors and site teams to minimise disruption and support access.
- Provided feedback on resident issues, risks, and lessons learned for project reporting.
Maintenance Coordinator (Temp)
Hammersmith and Fulham Council
London
12.2023 - 04.2024
- Managed contractors delivering responsive and planned maintenance services across the borough.
- Oversaw and investigated stage 2 disrepair and Ombudsman cases, ensuring compliance with housing regulations and legal frameworks.
- Acted as key liaison between residents, contractors, and senior management, ensuring works were delivered effectively and issues were resolved promptly.
- Produced detailed reports and streamlined scheduling procedures to improve efficiency.
- Collaborated on cross-functional tasks, improving overall operational efficiency.
Operations Management / General Assistant
Proud Galleries / Proud Embankment
London
01.2023 - 12.2023
- Supported operational compliance with H&S standards and team training.
Senior Sales / Office Manager
Town Residential
London
01.2020 - 12.2023
- Managed lettings operations, a team of five, and client relationships across a large portfolio.
Lettings Negotiator / Administrator
BRNS Group
London
01.2019 - 12.2020
- Coordinated 90+ weekly viewings, handled arrears, and managed marketing and compliance documentation.
Sales & Management Roles
Dr Martens (Flagship)
London
01.2013 - 12.2019
- Managed flagship store operations, HR functions, budgets, KPIs, and compliance for teams up to 52 staff.
- Delivered sales strategy, stock management, and financial planning.
Education
Business Administration & Management - Level 2
NCFE
LondonMusic and Arts Management BSc - undefined
Middlesex University
LondonMusic Technology Diploma - undefined
Salisbury College
WiltshireGCSEs - English (B), Maths (C), Science (C)
Construction skills Certification scheme -
CITB
LondonSkills
Planned works & cyclical maintenance programmes
Responsive repairs & contractor coordination
Complaints handling, disrepair & Ombudsman cases
Stakeholder engagement (residents, TLOs, site teams, councils)
Access management, vulnerable resident support & decants
Programme coordination & scheduling support
Social value delivery & community impact reporting
Health & Safety awareness & compliance support
Clear written & verbal communication for diverse
Affiliations
- Avid musician and songwriter | Vlogger / Digital creator | Carpentry & crafts
Accomplishments
Business and enterprise award - Middlesex University (2012) - Consulting
Social Value
- Volunteer, Crisis at Christmas, 2018, 2019
- Volunteer, Shelter Outreach, 2022
- Garrick Close project with Notting Hill Genesis - Won social Value award (2024)
Timeline
Resident Liaison Officer - Cyclical Maintenance Programme
Axis Europe
04.2024 - 01.2026
Maintenance Coordinator (Temp)
Hammersmith and Fulham Council
12.2023 - 04.2024
Operations Management / General Assistant
Proud Galleries / Proud Embankment
01.2023 - 12.2023
Senior Sales / Office Manager
Town Residential
01.2020 - 12.2023
Lettings Negotiator / Administrator
BRNS Group
01.2019 - 12.2020
Sales & Management Roles
Dr Martens (Flagship)
01.2013 - 12.2019
Music and Arts Management BSc - undefined
Middlesex University
Music Technology Diploma - undefined
Salisbury College
GCSEs - English (B), Maths (C), Science (C)
Construction skills Certification scheme -
CITB
Business Administration & Management - Level 2
NCFE