Debra Godfrey
Swindon
Summary
Motivated liaison officer with extensive experience in external refurbishments, including external wall insulation and window and roof replacements. Proficient in internal refurbishments, covering kitchens, bathrooms, full electrical rewiring, and heating systems. Demonstrates reliability and proactivity, with strong communication skills adaptable to various audiences. Over 25 years of experience supporting vulnerable adults, complemented by solid IT skills and a passion for continuous learning and coaching others.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Resident Liaison Officer
Bell Group UK
Bristol
2022.02 - 2026.04
- Offering information, advice, and assistance to residents whilst major internal or external works are being carried out on their homes.
- Completing introduction surveys with residents.
- Collecting resident details electronically ensuring data protection.
- Work with the Residents to identify and arrange for any additional help / support required to enable works to be carried out in their homes.
- Support visits to residents as required.
- Logging and dealing with complaints.
- Writing and sending out relevant letters.
- Working alongside project managers and site managers to ensure smooth running of the programme.
- Setting route march of all new properties and Agreeing Start dates with Residents.
- Working with the Client and other stake holders to ensure good communication.
- Collating Client handover information and certificates and ensure these are sent promptly.
- Liaising with contractors and making necessary appointments for visits.
- Completing an allocation of trades and relaying the information to residents daily.
Resident Liaison Officer
Mi-space UK
Bristol
2016.07 - 2022.02
- Offering information, advice, and assistance to residents whilst major internal or external works are being carried out on their homes.
- Completing introduction surveys with residents.
- Collecting resident details electronically ensuring data protection.
- Work with the Client and other stake holders to identify and arrange for any additional help / support required to enable works to be carried out in their homes.
- Support visits to residents as required.
- Logging and dealing with complaints.
- Writing and sending out relevant letters.
- Working along side project managers to ensure smooth running of the programme.
- Working with the Client and other stake holders to ensure good communication.
- Liaising with contractors and making necessary appointments for visits.
- Completing an allocation of trades and relaying the information to residents daily.
Extra Care House Manager
Greensquare Group
West Oxfordshire
2016.04 - 2016.06
- To be responsible for the buildings Health and Safety, Fire Risk Assessments, alarm testing
- To work with a focus on resident wellbeing and welfare, making referrals (Safeguarding, Care, Support or Tenancy Sustainment) as necessary.
- To conduct tenancy sign ups and to ensure excellent first and lasting impressions of a quality service.
- To manage the allocations process, working closely with other panel members to ensure an efficient and fair process of allocation whilst also minimising void times.
- To deal with tenancy management issues, breaches of tenancy/leases, nuisance, harassment, and misuse of property.
- To monitor and set service charge budgets for extra care schemes to deliver best value for customers.
- Work closely with on-site care team to ensure a holistic service that puts the well-being of all residents first.
- Temporary Cover, whist on Gardening Leave
Senior Support Officer
Greensquare Group
Oxford City
2010.10 - 2016.03
- Creating and reviewing Support plans with Service Users
- Creating, managing and reviewing Risks
- Effectively managing complex cases
- Assisting clients to reach specific goals
- Liaising with other Stakeholders
- Prioritising cases and managing time
- Managing and supporting 4 Support officers
- Conducting 1-1’s and Appraisals, Creating PDP’s.
Sheltered Housing officer
Greensquare Group
Oxford City
2004.11 - 2010.10
- Housing management of two sheltered housing schemes.
- To be responsible for the buildings Health and Safety, Fire Risk Assessments, alarm testing.
- To work with a focus on resident wellbeing and welfare, making referrals (Safeguarding, Care, Support or Tenancy Sustainment) as necessary
- To conduct Housing needs assessments and tenancy sign ups.
- To deal with tenancy management issues, breaches of tenancy/leases, nuisance, harassment, and misuse of property.
- To monitor and set service charge budgets for Sheltered schemes to deliver best value for customers.
- To assist in delivering activities on site and creating regular Newsletters to keep residents informed.
- Managing rent accounts and dealing with resident rent arrears.
Education
Cowley St John
Skills
- Client service expertise
- General IT proficiency
- Strong leadership abilities Motivational team support
- Negotiation expertise
- Stakeholder collaboration
- Skilled in project management tools Familiar with SharePoint and IBS Competent in housing systems
- 10 Years Resident liaison experience
Certification
- 2019 First aid at work
- 2019 SSSTS
- 2016 CSCS
- 2009 National Certificate of Professional Practise in Sheltered / Supported Housing
Training Courses attended.
- Asbestos awareness 2024
- Housing Benefit essentials
- Welfare Reform
- Introduction to Social housing
- Health and Safety
- Solution Orientated Brief Therapy
- Psychological consequences of Childhood Sexual abuse
- Dealing with Alcohol Misuse
- Data Protection Act
- Mental Health in later life
- Diversity awareness
- Anti Social behaviour in Sheltered Housing
- Responding to Alcohol and Drug misuse
- Protecting Vulnerable adults from Abuse
- Recording and Report Writing
- Pro-Active lone working techniques
Timeline
Resident Liaison Officer
Bell Group UK
2022.02 - 2026.04
Resident Liaison Officer
Mi-space UK
2016.07 - 2022.02
Extra Care House Manager
Greensquare Group
2016.04 - 2016.06
Senior Support Officer
Greensquare Group
2010.10 - 2016.03
Sheltered Housing officer
Greensquare Group
2004.11 - 2010.10
Cowley St John