Mujtaba Ali
London,London, City of
Summary
Security professional with extensive expertise in emergency evacuation, premises patrol, and point-of-entry screening. Proficient in CPR and First Aid, surveillance, hand-held wand operation, and CCTV monitoring. Adept at incident reports, public relations, problem-solving, and communication skills. Committed to ensuring safety and security through meticulous attention to detail and proactive measures.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Security officer
Bard wood Security services
City of London, Kent
11.2023 - Current
- Upheld strict access controls for ensuring building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Worked in security control room to continuously monitor CCTV feeds.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Coordinated with other officers on shift changes smoothly and effectively.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
Customer service representative
Bella Italia
London
01.2021 - 10.2023
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Assisted customers with product selection for improved shopping experience.
- Improved customer satisfaction by delivering prompt and accurate service.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Managed stock levels to optimise availability of products.
Education
level 6 diploma in Business Administration - Business
AA Hamilton college London
City of Westminster 05.2011 - 11.2013
GCSEs - Maths , English, Computer, science
APS College and school
Gujranwala 01.2007 - 12.2008
A-Levels - Maths , English, Computer, science
Board of Gujranwala
Gujranwala 01.2008 - 12.2010
SIA Door supervisor - security
Get Licence
london 04.2023 - 05.2023
Skills
- Emergency evacuation
- Premises patrol
- Point-of-entry screening
- CPR and First Aid
- Surveillance
- Hand-held wand operation
- Incident reports
- CCTV monitoring
- Public relations
- Problem-solving
- Communication skills
- Leadership
Certification
Door supervisor licence
First Aid certificate
Counter terrorism course
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
Timeline
Security officer
Bard wood Security services
11.2023 - Current
SIA Door supervisor - security
Get Licence
04.2023 - 05.2023
Customer service representative
Bella Italia
01.2021 - 10.2023
level 6 diploma in Business Administration - Business
AA Hamilton college London
05.2011 - 11.2013
A-Levels - Maths , English, Computer, science
Board of Gujranwala
01.2008 - 12.2010
GCSEs - Maths , English, Computer, science
APS College and school
01.2007 - 12.2008
Door supervisor licence
First Aid certificate
Counter terrorism course
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