FRANCIS AMONOO EDMONDSON
London
Summary
An effective Manager with a wide range of skills and abilities gained from a successful career within market leading cleaning contractors. Well-developed communication and interpersonal skills effectively applied to board level reporting (client and company), developing and maintaining sound client relationships as well as leading and developing staff team. Excellent administration abilities gained and applied to management of high profile contract accounts, co-ordinating labour, equipment and supplies within required budgets. With a genuine commitment to quality of customer service, now seeking an opportunity to utilise skills and develop abilities within a well-resourced organisation, where previous experience would be considered an advantage.
Overview
39
39
years of professional experience
Work History
Security Officer
Wilson james limited
01.2001 - I currently work here
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Checked doors, windows and gates for signs of unauthorised entry.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Issued visitor passes and temporary badges, keeping records of entry and exit to maintain security clearance levels.
- Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Verified identification for authorised personnel and visitors to property.
- Responded to alarms and investigated disturbances to assess and neutralise potential threats swiftly.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Managed crowd control at events, maintaining order and preventing disturbances or unsafe conditions.
- Walked property during busy periods to observe activities and protect assets.
- Enforced company policies regarding security and confidentiality, addressing violations promptly to minimise risks.
- Helped establish clear, relevant and successful security policies protecting assets and individuals.
- Conducted surveillance to obtain evidence of wrongdoing.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Maintained detailed logs of observations, incidents, and surveillance activities to support legal proceedings and investigations.
- Trained new security staff, imparting knowledge of best practices, operational procedures, and use of security equipment.
- Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
- Educated staff on security measures, raising awareness about potential risks and preventive practices.
- Provided first aid and emergency support to individuals in distress until the arrival of medical professionals.
- Inspected firefighting equipment and safety devices regularly, reporting malfunctions and facilitating necessary repairs.
- Assisted in the evacuation of buildings during drills and actual emergencies, guiding individuals to safety efficiently.
- Coordinated with law enforcement and emergency responders during incidents, providing critical information and assistance.
- Completed official security checks of passengers and luggage before departure.
- Enforced site rules, notified violators of infractions and removed individuals from property.
- Analysed and reviewed security footage for investigative purposes, supporting legal and disciplinary actions against violators.
- Liaised with management to develop and implement effective security protocols and emergency response procedures.
- Collaborated with team members to conduct routine and surprise audits, identifying security vulnerabilities and recommending improvements.
- Warned violators of rule infractions and escorted unauthorised people off-premises in line with company procedures.
- Responded promptly to medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Analysed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Offered visible security for [Type] premises, deterring criminal and behavioural incidents.
- Used covert surveillance techniques to collect evidence of suspected wrongdoing.
- Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
- Interviewed and detained witnesses for law enforcement.
- Collected cash and valuables and maintained security throughout transport to new location.
CEO
Eddie B Enterprise Ltd
06.2006 - Current
- In Partnership with Clean Space
Site Manager
Initial Contract Services
07.1988 - 02.1993
- Managed a team of 250 cleaners with 9 supervisors; accountable for cleaning premises of a major London retailer (Selfridges).
- Liaised with supervisors for staff rotas and vacations; accountable for staff recruitment and training (induction and on the job).
- Extensive client liaison (Facilities Manager) to ensure high standards were met and maintained; conducting regular briefings and reporting to client Directorate.
Cleaning Team Supervisor
Exclusive Cleaning Company
06.1987 - 07.1988
- Supervised a team of 25 staff accountable for cleaning of 4 storey building.
- Liaised with client to ensure standards were met.
- Organised daily rota for all staff; accountable for ordering new supplies (from head office) and equipment maintenance.
- Following the purchase of Exclusive Cleaning Company by Initial Contract Services I was promoted to Site Manager.
Machine Operator
Exclusive Cleaning Company
10.1986 - 06.1987
- Operated floor maintenance machine machinery for buffing and polishing tiled floors within large commercial premises.
- Subsequently promoted to Cleaning Team Supervisor.
Area Manager
CLD Service Ltd
06.2001
Supervisor
ISS LTD
01.2000
- Running the London Underground cleaning services
Area Manager
Professional Cleaning Services
02.1993
- Accountable for client relationship management and cleaning contracts for 4 large retail outlets (Selfridges Oxford Street; John Lewis Oxford Street; Whiteleys Bayswater & Centre Court Shopping Centre, Wimbledon).
- Liaise with site managers to ensure client requirements are met and company standards are maintained.
- Conduct on-site inspections and approve work schedules, implement remedial action where required.
- Resolve client difficulties and conduct client walk around visit to ensure needs are being met.
- Established sound working relationships with clients.
- Acknowledged for commitment to quality of customer service.
- Developed staff induction training programmes and trained site managers.
Education
ADVANCED DIPLOMA - BUSINESS ADMINISTRATION & MANAGEMENT
KENSINGTON COLLEGE OF BUSINESS
06.1991
DIPLOMA - BUSINESS ADMINISTRATION
KENSINGTON COLLEGE OF BUSINESS
06.1988
BUSINESS ADMINISTRATION
CITY BUSINESS COLLEGE
06.1986
7 GCE’s -
TAKORADI SECONDARY SCHOOL
06.1980
Skills
- Customer relationship management
- CCTV monitoring
- Incident reports
- Report writing
- Security protocols
- Emergency response
- Team leadership
- Compliance auditing
- Risk assessment
- Staff training
- Access control
- Conflict resolution
- Surveillance techniques
- Client liaison
- Safety inspections
- Customer Service
- Report-writing
- Premises patrol
- Alertness and awareness
- Physical Fitness
- Security equipment handling
- Customer service dedication
- Fire safety knowledge
- Health and Safety regulations
- Public safety knowledge
- Security Management
- Responsive communication
- Decision making under pressure
- Patrolling expertise
- CPR and First Aid
- Access control systems
- Fire safety training
- Access control system knowledge
- Radio communications
- Surveillance
- Emergency evacuation
- Crowd control efficiency
- Security risk analysis
- Security procedures adherence
- Radio communication proficiency
- Crime prevention
- Security equipment operation
- Decision-Making under stress
- Situational awareness
- Emergency procedures
- Security protocols familiarity
- Alarm systems operation
- Incident reporting accuracy
- Patrol adeptness
- ID verification process
- Alarm system management
- Emergency response coordination
- Risk assessment proficiency
- Vehicle search procedures
- Emergency response readiness
- Data protection understanding
- Evacuation protocols
- Microsoft office mastery
- Point-of-entry screening
- Metal detector usage
- Incident investigation methods
- Hand-held wand operation
- Criminal law knowledge
- Public relations acumen
- Electronic security measures familiarity
- Anti-Terrorism tactics
- Ethical conduct upholding
- Intercom systems use
- X-Ray screening competence
- Positive attitude
- Customer service excellence
- Communication skills
- Time-management
- Decision making
- Active listening
- Effective communication
- Vehicle inspection
- First aid proficiency
- Technical troubleshooting
- Vehicle inspection techniques
- Customer engagement
- Product knowledge
- Relationship-building
Affiliations
1992-01-01, Association of Business Executives
Custom Section
- 1988-09-01, 1991-06-01, KENSINGTON COLLEGE OF BUSINESS, ADVANCED DIPLOMA IN BUSINESS ADMINISTRATION & MANAGEMENT
- 1987-09-01, 1988-06-01, KENSINGTON COLLEGE OF BUSINESS, DIPLOMA IN BUSINESS ADMINISTRATION
- 1985-09-01, 1986-06-01, CITY BUSINESS COLLEGE, BUSINESS ADMINISTRATION
- 1975-09-01, 1980-06-01, TAKORADI SECONDARY SCHOOL, GHANA, 7 GCE’s
Languages
English
First language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CEO
Eddie B Enterprise Ltd
06.2006 - Current
Area Manager
CLD Service Ltd
06.2001
Security Officer
Wilson james limited
01.2001 - I currently work here
Supervisor
ISS LTD
01.2000
Area Manager
Professional Cleaning Services
02.1993
Site Manager
Initial Contract Services
07.1988 - 02.1993
Cleaning Team Supervisor
Exclusive Cleaning Company
06.1987 - 07.1988
Machine Operator
Exclusive Cleaning Company
10.1986 - 06.1987
ADVANCED DIPLOMA - BUSINESS ADMINISTRATION & MANAGEMENT
KENSINGTON COLLEGE OF BUSINESS
DIPLOMA - BUSINESS ADMINISTRATION
KENSINGTON COLLEGE OF BUSINESS
BUSINESS ADMINISTRATION
CITY BUSINESS COLLEGE
7 GCE’s -
TAKORADI SECONDARY SCHOOL