Ronald Thompson
sunderland
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Mitie Security Superdrug
10.2023 - Current
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
- Walked property during busy periods to observe activities and protect assets.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Educated staff on security measures, raising awareness about potential risks and preventive practices.
- Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
- Interviewed and detained witnesses for law enforcement.
Security Officer
Wilko Sunderland
04.2007 - 10.2023
- Monitored and authorised entrance and departure of employees, visitors and other persons by verifying identification and controlling entry and exit points.
- Performed bag checks and security screenings to prevent theft and contraband entry.
- Knowledgeably operated CCTV cameras to detect and investigate criminal activities.
- Conducted regular patrols of retail premises to deter theft and ensure public safety.
- Acted as a guard for vaults and high-value products, managing by staying vigilant and conducting searches where appropriate.
- Effectively handled crisis and emergency situations with confidence.
- Identified, apprehended, and supervised criminals, resulting in significant reduction of shop theft by [40]%.
- Coordinated with store management to develop and implement effective security strategies.
- Stayed vigilant and aware when on duty and conducting establishment patrols to deter and detect crimes.
- Liaised with law enforcement agencies during incidents, providing detailed reports and evidence.
- Coordinated with event organisers to implement security measures for public events, ensuring a safe environment for attendees.
- Used covert surveillance techniques to collect evidence of suspected wrongdoing.
- Monitored CCTV systems to swiftly identify and respond to potential security breaches.
- Managed crowd control during peak times and special events, ensuring a safe and orderly environment for all present.
- Collaborated with the security team to share information and coordinate actions effectively, enhancing overall security coverage.
- Managed access control systems to prevent unauthorised entry into restricted areas.
- Monitored CCTV systems continuously to identify suspicious activities and safeguard premises against unauthorised access.
- Promptly responded to store's alarms and emergencies, managing situations appropriately.
- Engaged with the public in a courteous manner, enhancing the shopping experience through a secure environment.
- Collaborated with retail staff to increase awareness of shoplifting techniques and prevention methods.
- Responded to alarms and investigated disturbances to protect property and customers.
- Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
- Administered first aid to members of public or employees injured within assigned premises.
- Deterred and apprehended shoplifters at various retail locations, detecting suspicious behaviour by observing customers closely.
- Monitored access control systems, including CCTV systems for nefarious activities such as theft and vandalism.
- Provided visible security for [wilko] premises, deterring criminal and behavioural incidents
- Utilised conflict resolution skills to handle confrontations calmly and professionally.
- Identified and reported safety hazards to prevent accidents and maintain a secure environment.
- Conducted surveillance to obtain evidence of wrongdoing.
- Facilitated the lost and found service, reuniting visitors with their lost property and maintaining records of all items handled.
- Organised and archived security footage for easy retrieval during investigations.
- Stayed updated on the latest detaining procedures and security best practices by attending regular training.
- Facilitated the safe evacuation of premises during fire alarms or other emergencies.
- Trained new security team members on surveillance techniques and emergency response protocols.
- Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Assisted customers and staff during emergency situations, guiding them to safety.
- Monitored premises and recorded activity in daily officer report for submission to security supervisor at close of shift.
- Conducted risk assessments for different areas of the facility, recommending improvements to security infrastructure and procedures.
- Put customer and employee safety at the front of all priorities when managing emergency situations.
- Conducted risk assessments to identify vulnerabilities in retail security systems.
- Documented and kept found property safe, following policy to dispose of unclaimed items after set time limits.
- Alerted police and fire departments during emergencies, administering first aid and CPR until arrival.
- Warned violators of rule infractions and escorted unauthorised people off-premises in line with company procedures.
- Interviewed and detained witnesses for law enforcement.
- Advised management on security equipment upgrades to enhance surveillance capabilities.
- Investigated and reported on incidents of theft, vandalism, and other offences, contributing to the resolution of security issues.
- Implemented loss prevention strategies to minimise inventory shrinkage and financial losses.
- Completed preventive maintenance to achieve stable surveillance systems.
- Thoroughly assessed store layout, detecting potential areas for theft, assault, fire and other safety issues, reporting to management efficiently.
- Enforced health and safety policies, identifying potential hazards and taking preventative measures to protect staff and visitors.
- Testified in court proceedings to provide information about illegal activity.
- Maintained detailed logs of all security activities, incidents, and visitor information for record-keeping and compliance purposes.
- Collected cash and valuables and maintained security throughout transport to new location.
- Detected emergencies using electronic access control systems, video surveillance and security lighting.
- Triaged problems quickly, providing clear and precise information while working under minimal supervision.
- Reviewed and updated security procedures regularly to address new challenges effectively.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Prepared incident reports, security logs and other documentation to provide written support or convey information.
- Walked property during busy periods to observe activities and protect assets.
- Helped establish clear, relevant and successful security policies protecting assets and individuals.
- Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
- Enforced site rules, notified violators of infractions and removed individuals from property.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Escorted assigned personnel and documents to provide direction and security.
- Provided first aid and emergency assistance to individuals in need, demonstrating a commitment to the well-being of others.
- Utilised conflict resolution skills to de-escalate tense situations, preventing violence and maintaining a peaceful atmosphere.
- Responded promptly to medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Detained individuals suspected of engaging in illegal activities to apprehend suspects and prevent further crime.
- Liaised with law enforcement and emergency services during security incidents, providing detailed reports and facilitating swift responses.
- Liaised with existing and outsourced security personnel to provide adequate security coverage at all times.
- Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
- Verified identification for authorised personnel and visitors to property.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Managed crowd control at events, maintaining order and preventing disturbances or unsafe conditions.
- Enforced company policies regarding security and confidentiality, addressing violations promptly to minimise risks.
- Maintained detailed logs of observations, incidents, and surveillance activities to support legal proceedings and investigations.
- Provided first aid and emergency support to individuals in distress until the arrival of medical professionals.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Lifted, lowered, and carried packages typically weighing [Number] pounds throughout regular course of delivery.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Supported warehouse operations when needed by helping sort incoming shipments, stocking shelves, or performing inventory checks.
- Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
- Supported fellow drivers in case of emergencies or unexpected route changes, fostering teamwork within the department.
- Enhanced customer satisfaction by ensuring timely and accurate parcel deliveries.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Operated light van to deliver loads as far as 30 miles from home location.
Education
NVQ Level 2 - basic english and maths
07.1979
Skills
- Customer service
- Safety compliance
- Evidence collection
- Patrol procedures
- CCTV monitoring
- Incident reporting
- Risk assessment
- Emergency response
- Surveillance techniques
- Access control
- Conflict resolution
- Customer engagement
- Loss prevention
- Safety protocol enforcement
- Legal compliance
- Report writing
- Emergency evacuation
- Customer Service
- Incident reports
- Report-writing
- Premises patrol
- Alertness and awareness
- Security equipment handling
- Customer service dedication
- Fire safety knowledge
- Health and Safety regulations
- Public safety knowledge
- Decision making under pressure
- Patrolling expertise
- CPR and First Aid
- Access control systems
- Access control system knowledge
- Radio communications
- Surveillance
- Crowd control efficiency
- Radio communication proficiency
- Crime prevention
- Security equipment operation
- Decision-Making under stress
- Security protocols familiarity
- Incident reporting accuracy
- Driving licence
- Emergency response coordination
- Vehicle search procedures
- Data protection understanding
- Surveillance techniques understanding
- Surveillance proficiency
- Evacuation protocols
- Digital surveillance systems
- Intercom systems use
- Electronic security tagging
- Law enforcement liaison
- Customer service excellence
- Communication skills
- CCTV operation knowledge
- Decision making
- First aid proficiency
- Relationship-building
- Valid Driver's license
- Time management skills
- Clean driving record
- GPS operation
- Route planning
- Safe driving record
- Lifts up to 5 kilog
- Map reading and navigation skills
- Safe driving
- Delivery scheduling
- GPS and route planning
- Vehicle cleaning and maintenance
- Stocking and inventory
- Safe driver training
- Vehicle inspections
- Route logs
- Shopping orders
- Auto delivery
- Record keeping
- Traffic laws
- Package scanning
- Local delivery
Certification
- Emergency first Aid certified
- Level NVQ1 cooking
- Full driving Licence
Hobbies and interests
- I like to go swimming with my grandchildren.
- Cars. And watching shows about cars.
- I enjoy playing 8 ball pool. And 10 pin bowling.
Education
other
Accomplishments
- Coordinated 1 special public and private events.
Timeline
Security Officer - Mitie Security Superdrug
10.2023 - Current
Security Officer - Wilko Sunderland
04.2007 - 10.2023
thorney close school - NVQ Level 2, basic english and maths