Muhammad Ibraheem Khan

• Ensured compliance with all relevant security policies, UK Law, and industry regulations while providing protection for customers, staff, and assets in a retail environment.
• Followed Assignment Instructions (AI’s) to the letter, proactively suggesting amendments to enhance service quality and efficiency.
• Managed surveillance of the premises, identifying and reporting potential Health & Safety hazards or security threats to prevent damage, loss, or injury.
• Handled emergency incidents by following appropriate protocols, including contacting emergency services and providing accurate, timely incident reports.
• Carried out scheduled check calls and maintained up-to-date, accurate records of any incidents for use in the Incident Report process.
• Demonstrated commitment to maintaining the security contract by exceeding Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Assisted with customer service by resolving security-related disputes in a professional and calm manner, maintaining a high standard of conduct.

Key Achievements:

• Successfully contributed to the retention of the security contract through consistent, high-quality service.
• Proactively participated in additional training to enhance job knowledge and performance.