Summary
Overview
Work history
Education
Skills
Timeline
Bartender

Morven Falconer

Westhill ,Aberdeenshire

Summary

Loyal employee who is a dedicated team player, proactive and hands-on in task completion. Friendly and outgoing bar staff and waitress with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality.

Overview

5
5
years of professional experience

Work history

Bar staff member

Jaffs Bar and Restaraunt
Dunecht , Aberdeenshire
02.2023 - 05.2024
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Performed handling money, cashing up tills and locking up the building.
  • Collected, washed and put away glassware between guests.
  • Refused drinks service to guests without appropriate proof of age.
  • Inspected customer identification to verify age against legal standards.
  • Followed food safety and hygiene requirements to protect guests.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Completed end-of-day cleanup to reset bar for next day.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Input orders into register, calculated bills and collected payments.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Supported serving staff with fast, accurate beverage preparation.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Served guests spirits, lagers and stouts at bar.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.

Waitress

Jaffs Bar and Restaraunt
Dunecht, Aberdeenshire
08.2020 - 05.2024
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Accurately took orders, making menu recommendations as appropriate.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.

Kitchen porter

Jaffs Bar and Restaraunt
Dunecht, Aberdeenshire
10.2019 - 08.2020
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.

Education

Certificate of Higher Education - Social Sciences

North East Scotland College
Aberdeen
08.2024

SQA Level 6 - Social Sciences

North East Scotland College
Aberdeen

SQA Higher - Physical Education

Alford Academy
Alford, Aberdeenshire
08.2022

SQA higher - English

Alford Academy
Alford, Aberdeenshire
08.2022

SQA National 5 - Physical Education

Alford Academy
Alford, Aberdeenshire
08.2020

SQA National 5 - Religious Moral and Philosophical Studies

Alford Academy
Alford, Aberdeenshire
08.2020

SQA National 5 - History

Alford Academy
Alford, Aberdeenshire
08.2020

SQA National 5 - English

Alford Academy
Alford, Aberdeenshire
08.2020

Skills

  • Customer service
  • Strong communication
  • Organised and reliable
  • Problem solving
  • Bar cleaning and maintenance
  • Food service
  • Cash register operation
  • Verbal communication
  • Outstanding customer service
  • Safe food handling
  • Beer, wine and cocktail service
  • Food running
  • Positive attitude

Timeline

Bar staff member

Jaffs Bar and Restaraunt
02.2023 - 05.2024

Waitress

Jaffs Bar and Restaraunt
08.2020 - 05.2024

Kitchen porter

Jaffs Bar and Restaraunt
10.2019 - 08.2020

Certificate of Higher Education - Social Sciences

North East Scotland College

SQA Level 6 - Social Sciences

North East Scotland College

SQA Higher - Physical Education

Alford Academy

SQA higher - English

Alford Academy

SQA National 5 - Physical Education

Alford Academy

SQA National 5 - Religious Moral and Philosophical Studies

Alford Academy

SQA National 5 - History

Alford Academy

SQA National 5 - English

Alford Academy

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Morven Falconer