Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
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Morgan Osborne

Rogerstone,United Kingdom

Summary

Experienced retail professional focused on optimising store operations and enhancing customer satisfaction. Skilled in team leadership, inventory management, and implementing sales strategies to boost revenue. Known for fostering collaborative work environment and driving performance improvement.

Overview

8
8
years of professional experience

Work history

Deputy Store Manager

Lidl
Caerphilly, Caerphilly County Borough
04.2024 - Current
  • Set a spectacular example for the Store Team and your customers
  • Independently manage the store in the absence of the Store Manager
  • Lead and inspire the team to fulfil their potential every day using our Leadership & Company Principles
  • Diligently check and work deliveries, managing the till area and monitoring KPIs
  • Be a friendly face for every customer, offering excellent service and helping with all customer queries
  • Competently comply with Health and Safety laws, standards and guidelines

Shift Manager

Lidl
Caerphilly, Caerphilly County Borough
04.2020 - 04.2024
  • Motivate and support your team, learning from our Leadership and Company Principles
  • Swiftly solve problems and delegate tasks
  • Create an environment where your colleagues can succeed alongside you
  • Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
  • Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
  • Give our customers the very best experience every time they visit your store

Customer service manager

Ladbrokes
Caerphilly, Caerphilly County Borough
03.2017 - 03.2020
  • Resolved complaints efficiently, fostering customer loyalty.
  • Delivered exceptional service by addressing customer queries promptly.
  • Oversaw daily operations, ensuring optimal performance.
  • Managed high-volume cash handling for efficient banking operations.

Education

A-Levels - Geography, History and Biology

St.Martin's School
Caerphilly, Caerphilly County Borough

GCSEs -

St.Martin's School

Skills

  • Cash handling efficiency
  • Leadership excellence
  • Loss prevention tactics
  • Supply chain understanding
  • Retail operations understanding
  • Adaptive leadership
  • Employee training and development

Accomplishments

I'm a former semi-professional footballer in the Welsh leagues for Monmouth Town. Captained my youth, school and County teams to success beginning from 10 to u'19's level.

Affiliations

  • Major sports fan including Football and Horse Racing mainly. Regular gym goer and enjoy running. Have an keen interest in future working abroad and would love to learn a new language to open more opportunities. I enjoy spending time with family and friends, going to the cinema and exploring the world on holidays.

Timeline

Deputy Store Manager

Lidl
04.2024 - Current

Shift Manager

Lidl
04.2020 - 04.2024

Customer service manager

Ladbrokes
03.2017 - 03.2020

A-Levels - Geography, History and Biology

St.Martin's School

GCSEs -

St.Martin's School

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Morgan Osborne