Morgan Drury
Summary
Professional who has years of experience of offering high-quality customer service and Front of House & Bar services. Highly capable of communicating and working in a team. Good at time management and composure under pressure so that all activities may proceed without any hindrance in highly pressurized working environment. Knowledgeable in POS & cash handling and problem solving along with attention to details making organizational processes efficient. Fully committed to using these skills for future success.
Overview
7
7
years of professional experience
Work history
Front of House & Bar Staff
The Petwood Hotel
Woodhall Spa
2023.06 - 2026.07
- Delivered friendly and prefessional service across the bar and front of house.
- constructed positive relationships with guests and dealt with enquiries efficiently in a timely mannor.
- Handled challenging situations with professionalism and professional when dealing with busy services and challenging situations, avoiding escalation.
- Coordinated with team members to uphold service standards, ensuring smooth daily operations and consistent guest experiences.
Waitress & Bartender
Montebello Ristorante
Horncastle
2020.08 - 2022.09
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete
Cashier
Peking Chef
Horncastle
2019.06 - 2020.02
- Took customer orders, processed payments and provided friendly customer service.
Education
BA (Hons) - Fine Art
Nottingham Trent University
9 2022 - 7 2025
Foundation Diploma - Art & Design
Lincoln College
1 2021 - 1 2022
Extended Diploma - Art & Design
Lincoln College
1 2019 - 1 2021
Skills
- Customer Service
- Front of House & Bar Service
- Communication
- Teamwork
- Time Management
- Remaining Calm Under Pressure
- POS & Cash Handling
- Problem Solving
- Attention to Detail
- Organisation
Timeline
Front of House & Bar Staff
The Petwood Hotel
2023.06 - 2026.07
Waitress & Bartender
Montebello Ristorante
2020.08 - 2022.09
Cashier
Peking Chef
2019.06 - 2020.02
Extended Diploma - Art & Design
Lincoln College
1 2019 - 1 2021
Foundation Diploma - Art & Design
Lincoln College
1 2021 - 1 2022
BA (Hons) - Fine Art
Nottingham Trent University
9 2022 - 7 2025