Molly Paterson

I joined Well Pharmacy in November 2022

Working for Well Pharmacy has helped me expand my customer service skills and taught me how to deal with different scenarios. It has also helped me with my knowledge of medication, how it works and what it is used for. The following are some of the tasks that I am responsible for on a daily basis

• Answering the phone
• Dispensing medication
• Checking the fridge temperatures.
• Keeping the shop tidy and up to date with any changes. Matching already made prescriptions sent from a different supplier and matching it with the prescription and adding any additional medication to it that the hub couldn't do.
• Maintaining pharmacy counter and related areas in clean, neat and organised fashion.
• Restocking shelves and prepared expired drugs for return, making sure everything is in date.
• Developing knowledge of purchasing software and medication tracking software by assisting with pharmaceutical purchases and deliveries.
• Putting stock away.
• Dealing with patients.
• Preparing medication labels with item name and quantity.
• Arranging visually-appealing displays of pharmacy goods according to merchandising planograms and end cap placement needs.

I worked part-time in Dreams alongside my position at Well.

• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Followed company procedures and guidelines for smooth retail operations.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Assisted customers with product selection and sales, recommending items.

I worked for Good Companions as a Business Admin Apprentice, some of the duties were as follows

• Maintained orderly files with updated, easily accessible information for staff.
• Provided clients with accurate cost estimations.
• Carried out duties with strict compliance to company standards and policies.
• Distributed incoming mail and prepared outgoing post for sending.
• Prepared letters and other business documentation.

• Provided excellent patient care from arrival to treatment completion.
• Greeted patients and helped with completing intake and consent forms.
• Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
• Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.