Yahya Motala
Leicester,Leicestershire
Summary
My peers and family have described me as a compassionate and kind person, which i think is needed more in this day and age. I am a caring and attentive person who takes the time to understand others, showing patience when communicating. I’m excellent with empathy; believing in treating others how you'd treat yourself.
I've also studied psychology at an undergraduate level and recently finished the course, hoping to get my degree early next year. Throughout my studies i've developed a stronger understanding of human behaviour and individual differences so that we can overcome challenges and come to a reasonable conclusion
My previous dispensing experience has also taught me to practise general workplace professionalism, reading the room and be a team player, knowing when to help others but also not afraid to ask for it.
I always try to see the joy in things, i feel like there's way too much negativity in this world so i try to uplift people i'm friends with or people i'm close to, cracking jokes and just being fun to be around. Enjoying myself while working is my personal priority.
Overview
2
2
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Pharmacy Dispenser
Sonichem LTD
Leicester, Leicestershire
2023.11 - 2024.05
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
- Supported patients by advising on dosage instructions and potential side effects of medications.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
Retail assistant
VISION PHARMACY
Leicester, Leicestershire
2020.06 - 2023.06
- Resolved customer complaints to enhance overall customer satisfaction.
- Addressed client concerns promptly and professionally to ensure exceptional customer service.
- Increased customer engagement by moderating online forums and answering product queries.
- Maintained up-to-date knowledge of products, resulting in increased confidence during client interactions.
- Ensured smooth order processing with meticulous attention to detail.
- Monitored stock levels to prevent shortages and support seamless inventory management.
- Conducted market research to identify potential opportunities for product expansion.
- Created product descriptions highlighting benefits and increasing SEO.
Education
A-Levels - Biology
The Beauchamp College
Leicester 2018.09 - 2020.06
A-Levels - Chemistry
The Beauchamp College
Leicester 2018.09 - 2020.06
A-Levels - Philosophy and Ethics
The Beauchamp College
Leicester 2018.09 - 2020.06
Skills
- I am confident in my ability to communicate with customers, build a good understanding with them, and persuade them to consider products that suit their needs
- I'm an efficient worker and have strategic time management that lets me maximise my workflow and be productive
- I'm a calm and patient person, I can work under stress and deal with hectic periods
- I'm a fast learner and independent, but won't hesitate to ask for help I when need it
- I'm flexible with my time and tasks, adapting to different environments
- I'm a punctual individual, always showing up when needed and also reliable, which is key in a team setting
- I'm kind and compassionate which lets me treat customers with respect and patience
- I have a strong sense of empathy
- I'm charismatic and can talk to customers with patience, this allows me to break the ice and also uplift spirits of my team members if things seem low
Affiliations
- Gym
- Gaming
- Badminton
- Reading
Languages
Hindi
Intermediate
Dutch
Elementary
Timeline
Pharmacy Dispenser
Sonichem LTD
2023.11 - 2024.05
Retail assistant
VISION PHARMACY
2020.06 - 2023.06
A-Levels - Biology
The Beauchamp College
2018.09 - 2020.06
A-Levels - Chemistry
The Beauchamp College
2018.09 - 2020.06
A-Levels - Philosophy and Ethics
The Beauchamp College
2018.09 - 2020.06