Mollie O'Toole

• Assisted in managing high volume of customer enquiries, including billing and technical queries.
• Assured timely delivery of products and services to meet customer expectations.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Coordinated with finance department to manage account finances efficiently.
• Established strong rapport with clients through regular communication.
• Provided clear and accurate information to customers. Resolved issues efficiently and maintained compliant CRM records in line with GDPR.
• Coordinated with internal teams to ensure timely resolution of customer issues.

• Delivered excellent customer service in a fast-paced, high-pressure environment.
• Supported passengers with additional needs ensuring safety and comfort.
• Handled challenging situations using de-escalation techniques.
• Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
• Ensured safety regulations compliance for passenger security.
• Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
• Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.

• Provided administrative and customer support across departments.
• Maintained accurate records and supported reporting processes.
• Ensured up-to-date knowledge of financial regulations through regular professional development courses.
• Managed petty cash transactions, ensuring accountability and proper record keeping.

• Streamlined order processing systems to maximise efficiency.
• Coordinated with the sales team, enhancing overall productivity.
• Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
• Managed client database to ensure accurate record-keeping.
• Delivered outstanding administrative support for smooth sales operations.
• Maintained effective communication between sales and other departments.
• Updated sales records promptly and precisely for reliable reporting.

Previous roles with Tui Travel, Virgin Atlantic and Taylor Wimpey