Craig Ambrose
London,United Kingdom
Summary
Dynamic professional with expertise in team leadership and customer service, skilled in GDPR compliance and product knowledgeability. Proven track record in enhancing customer satisfaction through effective upselling strategies and relationship-building. Adept at account management and development, leveraging Salesforce for order processing and employee management. Highly competitive with a focus on achieving business goals through strategic account development and leading a team to success.
Overview
8
8
years of professional experience
Work history
Account manager
City Electrical Factors
London, park royal
01.2022 - 11.2024
- Implemented customer service policies, enhancing client experience.
- Conducted market research to stay abreast of industry trends.
- Monitored competitor activity, staying ahead in the market competition.
- Assured timely delivery of products and services to meet customer expectations.
- Coordinated with finance department to manage account finances efficiently.
- Led team meetings for efficient communication and project updates.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Delivered presentations to potential clients, securing new business partnerships.
- Analysed sales data for identifying opportunities for growth.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Analysed client feedback to highlight areas in need of improvement.
Assistant manager
City Electrical Factors
London, Park Royal
01.2021 - 01.2022
Assistant manager
City Electrical Factors
London , FULHAM
03.2019 - 01.2021
Sales assistant
City Electrical Factors
London, West end
08.2016 - 03.2019
Skills
- Team Leadership
- Customer Service
- Trained in gdpr compliance
- Product knowledgeability
- Customer satisfaction assessments
- Upselling expertise
- Account management
- Employee management
- Salesforce
- Order processing
- Account development
- Highly competitive
- Relationship-building
- Effective time management
- Leading a team
Timeline
Account manager
City Electrical Factors
01.2022 - 11.2024
Assistant manager
City Electrical Factors
01.2021 - 01.2022
Assistant manager
City Electrical Factors
03.2019 - 01.2021
Sales assistant
City Electrical Factors
08.2016 - 03.2019
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