Dominika Szlezak
Guildford
Summary
Experienced and adaptable manager with business minded leadership strategy. Energetic person, bringing demonstrated success in developing and motivating strong teams. Positive and upbeat with customers and team members alike. Highly organised individual who can quickly comprehend complex managerial scenarios.
Overview
16
16
years of professional experience
Work history
General manager
Brucan Pubs
Guildford
06.2024 - Current
- Directing multi-site operations to ensure consistency in company standards, processes, and service delivery.
- Recruiting, training, and developing management teams to support business growth and succession planning.
- Monitoring financial performance, including budgeting, forecasting, cost control, and profit optimization.
- Ensuring compliance with HR policies, performance management, and staff development initiatives.
- Maintaining high operational standards through audits, quality checks, and supplier management.
- Collaborating with senior leadership on business strategy, goal setting, and process improvements.
- Leading new product development, staff training programs, and company-wide marketing initiatives.
- Fostering motivated and engaged workforce through clear communication, recognition, and team leadership.
Deputy General Manager
Brucan Pubs
Guildford
07.2022 - 06.2024
- Oversaw daily FOH and BOH operations ensuring smooth service and high customer satisfaction.
- Recruited, trained, and led staff to maintain quality, compliance, and efficiency.
- Managed costs, stock control, and supplier relations to optimize profitability.
- Ensured health, safety, and licensing compliance across all areas.
- Supported menu development, staff scheduling, and performance reporting.
- Drove local marketing, customer engagement, and brand promotion activities.
Assistant General Manager
Brucan Pubs
??
10.2021 - 07.2022
- Supported General Manager in daily operations, staff management, and venue oversight.
- Led, trained, and motivated teams to ensure high service standards and positive work environment.
- Managed budgets, costs, stock levels, and supplier relationships to drive profitability.
- Handled customer issues, problem-solving, and conflict resolution to protect brand reputation.
- Contributed to recruitment, training, scheduling, and performance evaluation processes.
- Ensured compliance with company policies, health, and safety standards.
- Drove revenue through sales, marketing, and service quality improvements.
- Fostered teamwork across departments, maintaining open communication and staff morale.
Bar Manager
Wotton House Hotel
Dorking
01.2020 - 10.2020
- Oversaw operations of 4-star hotel bar.
- Improved customer satisfaction scores by delivering exceptional service whilst managing bar and tending to all guests.
- Resolved issues quickly in team of 12 bar staff and supervisors.
- Carefully interviewed, selected and trained new employees.
- Organised daily rota and duties.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Completed weekly audits and daily stock control.
- Responsible for management of brand standards.
- Gained in-depth understanding of measurements and weights of drink levels.
- Cooperated with F&B Manager planning for big events and functions.
- Re-evaluated beverage & wine list, highlighting trends and new products F&B Manager.
Bar Manager and Duty Manager
The Mandolay Hotel
Guildford
10.2016 - 01.2020
- Improved standards of service throughout bar.
- Monitored and actioned feedback received through guest satisfaction surveys.
- Resolved client disputes and complaints in professional manner within issued guidelines.
- Ensured hotel complies with Health & Safety, Employment and Licensing laws.
- Continually monitored and communicated any shortages and waste to GM.
- Led business along GM by liaising with business's operational management team ensuring that all services provided meet clients' needs and requests.
- Created staff rotas and communicated with Payroll.
- Resolved customer complaints and answered enquiries.
- Managed budgets and financial plans along with GM.
- Supervised maintenance, supplies and equipment.
- Regularly achieved profit targets.
- Took responsibility for sales and marketing of conference centre - pricing, promotions, image/brand and profile.
- Negotiated with external service providers and suppliers.
- Monitored staff performance and provided developmental and motivational feedback.
Receptionist (temporary)
Brook Street Recruitment Agency
Guildford
08.2016 - 09.2016
- Office receptionist cover duties.
- Welcomed arriving clients directing them to appropriate personnel to address concerns, resolve complaints or answer questions.
- Received and routed business correspondence to correct department or staff member.
- Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
General Manager
Tickled Ivory Piano Bar
Guildford
11.2009 - 01.2016
- Oversaw smooth running of operations including staff and stock management, cost and budget control and financial management also ordering supplies as necessary.
- Defined objectives for business by strategically planning and setting achievable and realistic goals.
- Planned and managed functions and events.
- Created constructive yet relaxed working environment where operational development and team efficiency is number one priority.
- Maintained extensive knowledge of branded products, services and merchandise.
- Fully accountable for increasing sales and continuous monitoring of working environment.
- Updated work colleagues on business performance, new initiatives and related issues.
- Built good relationship with customers and suppliers.
- Audited work environment to ensure compliance with Health & Safety standards.
Education
Principles of Business and Administration Level 2
JobSkilla
04.2021
Nutritionist - Nutrition and Food Technology
Hotel & Catering Technical College
Bukowno, Poland2005
Skills
- Hospitality business management
- Staff scheduling and training
- Inventory control and record keeping
- Qualified first aider
- Personal Licence holder
- Outstanding customer service
- Strong communication skills
- Organised and detail-oriented
- Outgoing personality
- Strong work ethic
- Service-oriented
- Ambitious
- Knowledge of Microsoft products - Word, Excel, Protel
Accomplishments
- Part of Guildford Pub Watch Committee; Achievement: Best Bar None Winner 2018, Best Bar None Highly Recommended 2019
- Promoted gradually from a Glass Collector to a General Manager
- Registered blood donor
Interests
- Literature, sport (football, volleyball, running), nature
Timeline
General manager
Brucan Pubs
06.2024 - Current
Deputy General Manager
Brucan Pubs
07.2022 - 06.2024
Assistant General Manager
Brucan Pubs
10.2021 - 07.2022
Bar Manager
Wotton House Hotel
01.2020 - 10.2020
Bar Manager and Duty Manager
The Mandolay Hotel
10.2016 - 01.2020
Receptionist (temporary)
Brook Street Recruitment Agency
08.2016 - 09.2016
General Manager
Tickled Ivory Piano Bar
11.2009 - 01.2016
Principles of Business and Administration Level 2
JobSkilla
Nutritionist - Nutrition and Food Technology
Hotel & Catering Technical College
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