Moira Osbiston

• Assisting persons in their home with cleaning and general, upkeep, to assist with shopping, generally enabling people with physical or mental health issues to lead fulfilling lives in their own home and to access their outside community
• Document all services provided, maintaining comprehensive records.
• Recommending additional services to customers according to their needs, boosting sales opportunities.
• Built rapport with customers, enhancing long-term relationships.
• Collaborated with team members for improved service performance,.

• Responsible for upkeeping Health and Safety requirements, making sure compliancy and all directives are followed.
• Maintaining all corresponding files and noticeboards.
• Assisting with weekly money collections, handling all monies and being responsible for all data input for corresponding paperwork and banking.
• Weekly team rota and ensuring all working times are covered.
• Stock ordering, stock receipt and stock checks and again ensuring all corresponding paper work is complete and correct.
• Machine failures, fixing and repairing where knowledge and ability allows and assist and learn when it doesn't.
• Ensure all guests have pleasant and fun arcade experiences.

* Handled delicate fabrics with utmost care to avoid damage.

• Followed company protocols for waste management, promoting sustainability efforts.
• Developed unique sewing techniques for innovative designs.
• Produced accurately stitched garments by following pattern instructions.
• Met tight deadlines through effective time-management strategies.
• Used various attachments for specialised tasks; improved efficiency.
• Assisted in training new machinists, enhancing team's skills base.
• Resolved machine malfunctions promptly, minimising downtime.
• Operated industrial sewing machinery for fabric stitching.
• Maintained cleanliness of work area to ensure safety and efficiency.
• Utilised different types of stitches, creating diverse textures on fabric.
• Ensured quality production by meticulously checking finished products.
• Adhered strictly to health and safety guidelines whilst at work.

• Responsible for live on team accommodation
• Oversee their maintenance, cleanliness, and correct usage.
• Allocate all new team members to units and facilitate existing team members move requests.
• Responsible for maintaining databases pertaining t villages and also for new team.
• Promote safe working environments by enforcing health and safety regulations strictly.
• Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
• Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
• Identified areas of improvement through regular performance assessments of staff members.
• Conducted training sessions for new employees, enhancing team competence.
• Managed front-of-house operations, maintaining high levels of service.
• Delivered excellent customer service through effective communication skills.
• Ensured customer satisfaction with prompt problem resolution.
• Oversaw stock checks and reordering, ensuring product availability at all times.
• Liaised with suppliers regularly, maintaining strong business relationships.
• Managed customer service interactions, addressing concerns and preserving positive experiences.

• Responsible 16 team members per shift and would oversee all incidents and major accidents that occurred on shift across resort.
• On nightshirts, RS DM is solely responsible for resort and all occupants - guests and team.
• Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
• Sustained operational excellence with adherence to company policies and procedures.
• Handled complaints professionally, leading to improved customer retention rates.
• Promote safe working environment by enforcing health and safety regulations strictly.
• Ensured customer satisfaction with prompt problem resolution.
• Managed front-of-house operations to maintain high levels of service.
• Delivered excellent customer service through effective communication skills.
• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Handled guest complaints to protect brand reputation.
• Wrote end of shift reports to facilitate service continuity.
• Conducted staff appraisals and evaluations, fostering continuous improvement and development.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.