Stephanie Cox
Edinburgh,Mid Lothian
Summary
Hospitality leader with strengths in people management, conflict resolution and performance improvement. Guides teams through training, delegation and clear expectations while maintaining company standards. Brings practical judgement, strong communication and a consistent focus on guest experience.
Overview
16
16
years of professional experience
Work History
Multi-site Hotel Manager
Whitbread
Edinburgh
09.2010 - Current
- Coordinated daily management across four city-centre hotels to ensure operational efficiency.
- Engaged and guided management to keep meeting KPI targets daily.
- Support managers with shift priorities and handovers across all properties.
- Monitored team performance to ensure compliance with organisational standards. to maintain company standard
- Implementing and monitoring company efficiencies
- Fostered team growth, enhancing collaboration and overall performance.
- Implemented solutions for HR issues promptly.
- Delegating through strengths
Education
Higher National Diploma -
Lifetime
UK01-2025
Skills
- Hotel administration
- Staff management
- Complaint management
- Beverage expertise
- Revenue management
- KPI monitoring
- Shift handover
- HR coordination
- Performance management
- Operational planning
- Team leadership
- Conflict resolution
- Stakeholder communication
- Delegation
- Service recovery management
- Guest relations
- Leadership
- Quality Control
- Staff training
- Front office operations
- Food and beverage operations
- Hospitality
- Booking management
- Guest service excellence
- Team engagement
- Staff leadership
- Hotel maintenance oversight
- Written and verbal communication
- Client relations
- Service Management
- Guest experience improvement
- Front desk operations
- Health and Safety regulations
- Staff motivation
- People Management
- Conflict management
- Operations management
- Room and floor inspections
- Housekeeping management
- Issue resolution
- Complaint resolution proficiency
- Staff rota management
- Negotiation techniques
- Hotel event planning
- Hotel inventory management
- Hotel operational management
- Complaint handling
- Motivational leadership
- Facility maintenance inspections
- Quality assurance protocols
- Dispute Resolution
- Recruitment and hiring procedures
- Revenue forecasting
- Training development
- Decision-Making prowess
- Property maintenance understanding
- Employee development
- Ethical conduct
- Hospitality law
- Retention strategies
- Room management
- Financial analytics
- Facilities management
- Financial reporting
- Customer retention
- Point of sale knowledge
- Budgeting expertise
- Venue maintenance supervision
- Operational oversight
- Hiring
- Guest engagement strategies
- Service coordination
- Property systems expertise
- Client service
- Proactive management
Accomplishments
- Achieved certification through the Chartered Management Institute (CMI).
Timeline
Multi-site Hotel Manager
Whitbread
09.2010 - Current
Higher National Diploma -
Lifetime