Mohammed Umar Yousaf
Bradford,West Yorkshire
Summary
Professional with extensive experience in customer service, adept at conflict resolution and problem-solving to enhance operational efficiency and client satisfaction. Expertise in security awareness and proactive engagement strategies. Strong commitment to food safety and hygiene standards, demonstrating adaptability and meticulous attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Cover Supervisor/Learning Support Assistant
Engage Education
Bradford
2026.01 - Current
- Led classes of over 30 students across KS3 and KS4 in absence of teaching staff.
- Delivered lesson plans while ensuring learning objectives were met and students engaged.
- Applied behaviour management policy consistently, maintaining discipline and classroom control.
- Built positive relationships with students to promote respect and engagement in learning environment.
- Managed challenging behaviour using de-escalation strategies and restorative approaches.
- Maintained attendance records and reported incidents in line with safeguarding procedures.
- Liaised with staff and leadership regarding lesson progress and behavioural concerns.
- Supported students with SEND and additional learning needs, adapting instructions as necessary.
- Demonstrated strong classroom presence and decision-making under pressure.
- Supported children with special educational needs, promoting inclusivity within the school environment.
CREW MEMBER
JHR Restaurants LTD
Bradford, West Yorkshire
2019.11 - 2026.03
- Responsible for taking customer orders, preparing food, and providing excellent customer service in a fast-paced environment. Proactively reduced customer waiting times and hit designated working timeframes. Trained in food safety and hygiene. Maintained cleanliness and hygiene standards while working collaboratively with a team.
EVENT SAFETY STEWARD
Showsec International LTD
Leicester
2021.09 - 2023.10
- Ensured the safety and security of event attendees by monitoring crowds, enforcing rules, and responding to incidents. Provided excellent customer service, assisting with directions, and answering questions. Collaborated with event staff and emergency services to maintain a safe and enjoyable environment.
CUSTOMER ASSISTANT
VVM Morrison Supermarkets LTD
Yeadon, Leeds
2018.11 - 2018.12
- Performed various tasks such as cashiering, stock rotation and replenishment, and assisting customers with their inquiries, maintained a clean and organised store environment while ensuring product availability. Collaborated with colleagues to deliver exceptional customer service and contribute to a positive shopping experience.
Education
BA (Honours) - Criminology and Sociology
The Open University
2021.02 -
A Levels - undefined
Bradford College
2017.09 - 2019.07
GCSE's - undefined
Darul Uloom Al Arabiya Al Islamiya
2012.09 - 2017.07
Skills
- Customer service excellence
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Security awareness
- Proactive engagement
- Food safety and hygiene
- Attention to detail
- Adaptability
Certification
- Full UK Manual Driving License
- SIA Door Supervisor
- Emergency First Aid at Work
- Breaking Boundaries Community Champion
- Cricket Coach Support Worker Level 1
- Safeguarding Young Cricketers
- Ingress and Egress of the public at Events
- Health and Safety Level 2
- Counter Terrorism at Events
- ACT Awareness
- ACT Security
Timeline
Cover Supervisor/Learning Support Assistant
Engage Education
2026.01 - Current
EVENT SAFETY STEWARD
Showsec International LTD
2021.09 - 2023.10
BA (Honours) - Criminology and Sociology
The Open University
2021.02 -
CREW MEMBER
JHR Restaurants LTD
2019.11 - 2026.03
CUSTOMER ASSISTANT
VVM Morrison Supermarkets LTD
2018.11 - 2018.12
A Levels - undefined
Bradford College
2017.09 - 2019.07
GCSE's - undefined
Darul Uloom Al Arabiya Al Islamiya
2012.09 - 2017.07