Rebecca Sims

• Help students exceed expectations by providing ongoing support and assistance throughout lessons.
• Provide emotional support and guidance to students, fostering a sense of confidence and well-being. Encourage health, safety and good behaviour.
• Manage challenging behaviour effectively, implementing strategies to promote positive behaviour.
• Facilitate small group sessions for targeted interventions, improving literacy and numeracy skills.
• Support pupils with special educational needs, adapting teaching methods to cater for diverse learning styles.
• Encourage pupil participation in classroom discussions, fostering critical thinking and communication skills.
• Adapt communication methods to effectively engage with students from diverse backgrounds.
• Administer first aid and care for pupils when necessary, following school policies and procedures.
• Accompany and supervise pupils on visits, trips and other out-of-school activities.
• Emotional Literacy Support Assistant (ELSA). Trained by Educational Psychologist to undertake the role of ELSA within secondary school setting.
• Mental Health First Aider Trained.
• First Aid Trained.

• Maintain student safety inside and outside classrooms in line with school safeguarding policies.
• Provide one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
• Assist in the creation and maintenance of a safe classroom environment, minimising risks and hazards.
• Encourage pupil participation and interaction, cultivating a supportive classroom community.
• Coordinate with teachers to identify pupils' areas of difficulty, facilitating targeted interventions.
• Facilitate small group sessions to reinforce learning objectives, boosting academic performance.
• Use individualised reading learning sessions to improve average reading age of students.

• Provide emotional support and guidance to students, fostering a sense of confidence and well-being.
• Support pupils with special educational needs, adapting teaching methods to cater for diverse learning styles.
• Encourage students to persevere with difficult tasks to prepare for later learning.
• Simplify complex theory through clear, relevant teachings.
• Assist in managing classroom dynamics and logistics, ensuring smooth day-to-day operations.
• Provide early intervention support to students beginning to struggle with materials.
• Tutor students in one-to-one and small group sessions to progress learning.
• Support students with special educational needs, including ADHD and dyslexia, tailoring approaches for success.

• Liaised daily with tenants in Sheltered Housing regarding kitchen and window refurbishment timelines and access requirements, ensuring effective communication and planning.
• Engaged with tenants to identify needs and deliver tailored support, enhancing overall satisfaction.
• Built and maintained courteous and effective working relationships.
• Actively listened to customers to fully understand requests and address concerns.
• Handled customer concerns and escalated major issues to supervisor.
• Assisted with various tasks to support team objectives and contribute to project success.
• Demonstrate consistent hard work and dedication to achieve results and improve operations.
• Promote safe working environment by implementing regulatory standards, policies and guidelines.

Manage complex diaries, scheduled meetings, and coordinated travel arrangements for senior executives to optimise their time efficiently.

• Organise and facilitate board meetings, including preparing agendas, taking minutes, and following up on action points to support decision-making processes.
• Monitor emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
• Act as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
• Handle sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
• Implemented administrative processes and technologies to streamline operations within the executive office.
• Develop and implement filing systems, both electronic and paper-based, to improve office organisation and efficiency.

Coordinate events and conferences, from venue selection to attendee management, ensuring successful execution and positive feedback.

• Office Management
• Implement and relocate help desk from Birmingham to London.
• Managed Company folders and files, ensuring all documentation, policies, procedures, accreditations, and certifications were current.

Management of databases for all pre-qualifications and tender submissions. Formulate monthly reports for submission to Business Development department.

• Preparation and collation of all documentation required for tender submissions.
• Preparation and collation of all Pre-Qualification Questionnaires prior to invitation to tender.
• Facilitated business development activities, contributing to organisational growth.
• Rebranding of Shepherd FM marketing brochures, staff uniforms and vehicles
• PA to Managing Director

• Prepared reports and presentations on business development activities and new initiatives to support strategic decision-making.
• Produce quotations and proposals to provide value and benefits to prospective clients.
• Implement CRM systems to track client interactions and sales pipeline, improving efficiency and customer service.
• Oversaw maintenance of client notes on internal CRM system, enhancing future strategy development and tracking key results.
• Monitor OJEU and OJEC notifications for forthcoming opportunities.
• Collation of all documentation required for returns of prequalifications prior to inviting for tender.
• Assisted in collating, preparing, and returning all tender submissions to ensure compliance and improve submission quality.
• Assist the Business Development Team in sourcing information and pricing from suppliers to incorporate into tender submissions.
• Oversaw regular updates and accuracy of in-house database for prequalifications and tender submissions.

Managed dedicated team of mobile and static engineers, authorising timesheets and overseeing holiday and sickness cover to ensure seamless PPM and reactive maintenance operations. Arranged servicing of fleet vehicles and coordinated hire replacements.

• Coordinated scheduling of PPM tasks in CAFM systems for mobilisation team, ensuring timely completion and resource allocation.
• Train helpdesk staff in the operation of CAFM Systems within business and newly awarded static sites.
• Oversaw key account management for PME, ensuring effective communication and issue resolution.
• Manage key account matters including solving issues, updating on project milestones, attending KPI and SLA meetings and managing other communications in Business and externally with Clients.
• Developed long-term relationships with key clients, suppliers, and partners, enhancing collaboration and supporting business objectives.
• Surpass sales and customer service targets, consistently exceeding established KPIs.

Develop new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets..

• Analyse market trends and competitor activities to identify opportunities for business expansion.
• Oversaw WIP and debtor days associated with accounts in the role.
• Work alongside 'Work Winning Team' consisting of MDs, BID Managers, Estimators, Mobilisation and Procurement in the planning, collation, preparation and returns of Prequalification questionnaires and Tenders.
• Managed dedicated team of mobile and static engineers, authorising timesheets and overseeing holiday and sickness cover to ensure seamless PPM and reactive maintenance operations. Arranged servicing of fleet vehicles and coordinated hire replacements.