Liene Bush

Leading and managing a team of 25 Learning Support Assistants across two campuses, providing clear direction, guidance, and performance management to ensure high standards of student support;

Planning and implementing staff rotas and workflows to ensure effective and efficient deployment of LSAs in line with student needs, curriculum requirements, and the budget.

Overseeing the full employee lifecycle for LSAs, including recruitment, onboarding, training, development, appraisal, and performance reviews, fostering a motivated and empowered team.

Managing employee relations, addressing issues proactively, and escalating complex matters to senior colleagues when appropriate;

Ensuring students can access and fully utilise College support services and
facilitate and participate productively in College life;

Managing day-to-day student support delivery alongside curriculum teams and external agencies, ensuring consistent, high-quality assistance for students with additional learning needs;

Acting as first point of contact for enquiries from students, parents, tutors, local authorities, and other external stakeholders;

Responsible for identifying and escalating highly complex or urgent queries, providing guidance and support while deferring to senior management as required.

Ensured compliance with Ofsted requirements through meticulous maintenance of Single Central Register (SCR).
Facilitated full-cycle recruitment, onboarding, and induction processes.
Collaborated with HR teams on legal employment matters such as terminations and redundancies.
Supported the Finance Team in managing monthly payroll for new hires and absences.
Maintained accurate and up-to-date personnel records for all staff members.
Provided guidance to leadership and staff on HR policies and procedures.
Coordinated administration of appraisal processes across the academic year.

Coordinated recruitment and selection processes to attract top talent.
Prepared contractual documentation for new starters and appointment changes, ensuring accurate payroll updates.
Delivered induction programmes for new employees to facilitate smooth onboarding.
Served as primary contact for HR queries from employees and managers.
Liaised with stakeholders and collaborated with HR & Training Manager on training logistics.
Assisted in identifying and developing employee training initiatives.
Compiled reports on staff performance and absence for management review.
Evaluated job descriptions to ensure alignment with organisational needs.

Led and motivated front- and back-of-house teams to uphold high service standards.
Planned and managed staff rotas, ensuring effective coverage and compliance with labour laws.
Oversaw daily restaurant operations, meeting brand standards and health regulations.
Drove team performance to achieve sales and customer satisfaction targets.
Served as an escalation point for customer complaints, resolving issues professionally.

Delivered high-quality customer service in a fast-paced, high-volume environment.
Resolved customer enquiries and issues promptly to maintain satisfaction.
Supported theteam in achieving service standards and sales targets.
Processed orders, served food and beverages efficiently, and managed transactions accurately.
Collaborated with colleagues to ensure smooth service flow during peak periods.