HAFIZ MUHAMMAD QASIM
Stapleford,UK
Summary
Customer service expert with extensive experience in passenger support, safety, and security. Proven track record of enhancing passenger experiences through effective communication and teamwork. Highly skilled in conflict resolution and adaptability, ensuring efficient operations in high-pressure environments.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Teaching Assistant / Cover Supervisor
TeacherActive
2026.02 - 2026.05
- Assisted in managing classroom activities to promote student engagement.
- Supported maintenance of discipline and safety protocols.
Customer Service Representative
Grill Hood Bar and Restaurant
Stapleford, Nottinghamshire
2025.03 - Current
- Provided support to teams in delivering excellent service within challenging hospitality environments.
- Assisted customers with queries and resolved issues promptly.
- Built rapport with diverse clientele.
- Maintained adherence to hygiene and safety standards.
- Collaborated with colleagues to ensure efficient service delivery.
- Collaborated with sales team to maximise product visibility and sales.
Security Operative
Gate House Property Management
2025.09 - 2025.10
- Monitored premises to maintain safety and security.
- Assisted in addressing incidents promptly.
- Supported team in implementing safety protocols effectively.
Customer Service Agent
Menzies Aviation (London Heathrow)
London
2024.09 - 2025.02
- Assisted with check-in and boarding procedures efficiently.
- Supported verification of passenger documents to ensure compliance.
- Provided high standards of customer care.
- Adhered to safety and security protocols rigorously.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
Education
MSc - Accounting and Finance
University of Northampton
United Kingdom 2025.01 - 2025.12
BA (Hons) - Accounting and Finance
University of South Wales
United Kingdom 2022.09 - 2024.06
Skills
- Customer service excellence
- Passenger support and handling
- Safety and security awareness
- Interpersonal communication skills
- Team collaboration
- Problem-solving and conflict resolution
- Adaptability and multitasking
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Hindi
Fluent
Interests
- Travelling
- Meeting new people
- Sports
- Fitness
Affiliations
- Travelling and Socializing
References
References available upon request.
Timeline
Teaching Assistant / Cover Supervisor
TeacherActive
2026.02 - 2026.05
Security Operative
Gate House Property Management
2025.09 - 2025.10
Customer Service Representative
Grill Hood Bar and Restaurant
2025.03 - Current
MSc - Accounting and Finance
University of Northampton
2025.01 - 2025.12
Customer Service Agent
Menzies Aviation (London Heathrow)
2024.09 - 2025.02
BA (Hons) - Accounting and Finance
University of South Wales
2022.09 - 2024.06