Steven Cron
Deal,Kent
Summary
I am a people-focused professional with a strong track record of supporting and developing young people, underpinned by excellent communication, organisation, and stakeholder engagement skills. In my current role as a Work Coach, I work in the youth team to deliver targeted employment support, motivating and empowering young people to overcome barriers, build confidence, and progress toward positive outcomes. This role requires empathy, influence, and the ability to adapt my approach to individual needs while working within structured programmes and policies.
Across my career, I have consistently demonstrated the ability to engage a wide range of stakeholders, including colleagues, external partners, employers, and members of the public. I am highly organised, experienced in managing competing priorities, meeting deadlines, and maintaining accurate administrative records in fast-paced and regulated environments. Alongside this, my background in customer service, marketing, and operations has strengthened my teamwork, flexibility, and professionalism, enabling me to contribute positively to team objectives and act as a credible and enthusiastic ambassador for the organisations I represent. Together, these experiences align strongly with a role focused on inspiring participation, collaboration, and positive development for young people.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Work Coach
Department For Work & Pensions
Dover, Kent
01.2024 - Current
Delivered personalised employment support to diverse caseload of claimants, facilitating progress towards sustainable employment.
Conducted regular one-to-one interviews to assess claimant circumstances and identify skills gaps.
Applied conditionality while balancing compliance with individual vulnerabilities, including health and caring responsibilities.
Signposted claimants to specialist provision and training opportunities to enhance work readiness.
Utilised communication techniques to build trust and motivate claimants during challenging conversations.
Maintained accurate records on internal systems to ensure accountability and service continuity.
Collaborated with colleagues and external partners to share best practices for service improvement.
Contributed to team objectives by supporting initiatives aimed at improving claimant engagement.
Online Sales Manager
The DIY Motorist Ltd
Deal, Kent
01.2018 - 01.2024
Managed all online sales channels for a high-volume salvage yard, including eBay and Facebook Marketplace.
Maintained Top-Rated Seller status on eBay to enhance visibility and reduce fees.
Uploaded and organised substantial product listings using Pinnacle Professional to increase stock availability.
Optimised product listings through strategic use of titles, descriptions, and images to boost search performance.
Executed and analysed eBay Promoted Listings campaigns to drive targeted traffic and enhance sales.
Analysed sales data and vehicle parts trends to identify high-demand items for pricing strategies.
Oversaw Facebook Marketplace operations, managing listings, customer inquiries, and revenue-generating advertising.
Coordinated courier and pallet deliveries to ensure timely dispatch and maintain customer satisfaction.
Marketing Executive
FFX Tools Ltd
Folkestone, Kent
08.2014 - 01.2018
Produced and managed all written content for power tools company’s website, enhancing brand presence.
Collaborated with Marketing Manager to develop engaging magazine editorials and promotional copy.
Liaised with suppliers to ensure accuracy of technical specifications and marketing content.
Conducted SEO keyword research and implemented on-page optimisation to boost search visibility.
Executed and monitored Facebook and Google Ads campaigns to increase reach and sales.
Oversaw eBay promotional activities, including Daily Deals selection and performance monitoring.
Analysed campaign performance metrics to refine content and advertising strategies.
Education
Bachelor of Arts - Philosophy
University of Kent
Canterbury 09.2010 - 07.2013
Skills
- Demonstrated passion for supporting and developing young people, delivering targeted youth employment programmes and improving confidence, skills, and outcomes
- Strong communication and interpersonal skills, engaging effectively with young people, colleagues, employers, and external partners
- Proven ability to inspire, motivate, and influence individuals, using coaching techniques to encourage participation and progression
- Experienced in one-to-one support, assessing needs, identifying skills gaps, and agreeing tailored action plans
- Confident stakeholder engagement, working collaboratively with internal teams and external organisations to support service delivery
- Highly organised and able to prioritise workloads, managing caseloads and multiple tasks while meeting deadlines
- Excellent administrative and IT skills, maintaining accurate records and using digital systems confidently, including MS Office
- Flexible and adaptable approach, balancing structure with individual needs in dynamic and people-focused environments
- Positive, proactive team player, contributing to shared objectives and supporting continuous improvement
- Professional, reliable, and credible representative, acting as an authentic ambassador for programmes and organisations
Timeline
Work Coach
Department For Work & Pensions
01.2024 - Current
Online Sales Manager
The DIY Motorist Ltd
01.2018 - 01.2024
Marketing Executive
FFX Tools Ltd
08.2014 - 01.2018
Bachelor of Arts - Philosophy
University of Kent
09.2010 - 07.2013