Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic

Mohammed Hossain

London

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service Assistant

Lloyds Bank
Ilford, Essex
2022.09 - Current

Customer Service Assistant

Bp
Canning Town, Newham
2023.02 - 2023.11

Event Steward

Expedient Security Ltd
Stratford, Newham
2022.08 - 2024.05

Crew Member

McDonald's
Canning Town, Newham
2019.11 - 2022.11

Education

Beng (Hons) - Information Technology

London South Bank University
United Kingdom
2023.09 -

Beng (Hons) - Aeronautical Engineering

City, University of London
United Kingdom
2020.09 - 2022.06

Diploma of Higher Education - Mechanics

Istituto San Gerardo Maiella
Italy
2019.09 - 2020.06

11th - 12th Year - Aeronautics

Istituto Salvo D'Acquisto
Italy
2018.09 - 2019.06

9th - 10th Year - Informatics

Istituto Alfred Nobel
Italy
2015.09 - 2016.06

Skills

  • Time management
  • Problem-solving
  • Customer relations
  • Customer service
  • Sales administration
  • Office 365 usage
  • HTML coding

Additional Information

  • 30/11/2000

Languages

Bengali
Native
Italian
Fluent
English
Fluent
Hindi
Intermediate
Spanish
Elementary

Timeline

Beng (Hons) - Information Technology

London South Bank University
2023.09 -

Customer Service Assistant

Bp
2023.02 - 2023.11

Customer Service Assistant

Lloyds Bank
2022.09 - Current

Event Steward

Expedient Security Ltd
2022.08 - 2024.05

Beng (Hons) - Aeronautical Engineering

City, University of London
2020.09 - 2022.06

Crew Member

McDonald's
2019.11 - 2022.11

Diploma of Higher Education - Mechanics

Istituto San Gerardo Maiella
2019.09 - 2020.06

11th - 12th Year - Aeronautics

Istituto Salvo D'Acquisto
2018.09 - 2019.06

9th - 10th Year - Informatics

Istituto Alfred Nobel
2015.09 - 2016.06
Mohammed Hossain