Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic

Mohammed Hossain

London

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service Assistant

Lloyds Bank
Ilford, Essex
09.2022 - Current

Customer Service Assistant

Bp
Canning Town, Newham
02.2023 - 11.2023

Event Steward

Expedient Security Ltd
Stratford, Newham
08.2022 - 05.2024

Crew Member

McDonald's
Canning Town, Newham
11.2019 - 11.2022

Education

Beng (Hons) - Information Technology

London South Bank University
United Kingdom
09.2023 -

Beng (Hons) - Aeronautical Engineering

City, University of London
United Kingdom
09.2020 - 06.2022

Diploma of Higher Education - Mechanics

Istituto San Gerardo Maiella
Italy
09.2019 - 06.2020

11th - 12th Year - Aeronautics

Istituto Salvo D'Acquisto
Italy
09.2018 - 06.2019

9th - 10th Year - Informatics

Istituto Alfred Nobel
Italy
09.2015 - 06.2016

Skills

  • Time management
  • Problem-solving
  • Customer relations
  • Customer service
  • Sales administration
  • Office 365 usage
  • HTML coding

Additional Information

  • 30/11/2000

Languages

Bengali
Native
Italian
Fluent
English
Fluent
Hindi
Intermediate
Spanish
Elementary

Timeline

Beng (Hons) - Information Technology

London South Bank University
09.2023 -

Customer Service Assistant

Bp
02.2023 - 11.2023

Customer Service Assistant

Lloyds Bank
09.2022 - Current

Event Steward

Expedient Security Ltd
08.2022 - 05.2024

Beng (Hons) - Aeronautical Engineering

City, University of London
09.2020 - 06.2022

Crew Member

McDonald's
11.2019 - 11.2022

Diploma of Higher Education - Mechanics

Istituto San Gerardo Maiella
09.2019 - 06.2020

11th - 12th Year - Aeronautics

Istituto Salvo D'Acquisto
09.2018 - 06.2019

9th - 10th Year - Informatics

Istituto Alfred Nobel
09.2015 - 06.2016
Mohammed Hossain