HARVEY CLEMENT OMUREGOGO
Oxford
Summary
Motivated International Law Graduate with 5 years of customer service experience, skilled in fostering strong interpersonal relationships and navigating diverse environments. Eager to apply academic knowledge in a professional setting and contribute to organisational success while pursuing continuous personal and professional development.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Asda Superstore
Oxford
01.2020 - Current
- Resolved customer queries and addressed needs to enhance satisfaction
- Trained new colleagues within the department
- Coordinated delivery processes and maintained related documentation for accuracy
- Supervised stock levels throughout the store
- Executed updates to store modules to improve functionality
Operations Analyst
Raindrop
01.2026 - 07.2026
- Analysed business processes to pinpoint inefficiencies and recommend targeted improvements for operational excellence.
- Conducted detailed analysis of workflow processes, providing actionable insights for operational enhancement.
- Conducted in-depth analysis of company operations, identifying key areas for efficiency and effectiveness.
- Ensured compliance of processes, workflow, procedures and operations with regulatory standards through regular analysis.
Customer Service Assistant
Sainsbury's
06.2023 - 09.2023
- Demonstrated strong interpersonal skills by effectively communicating with team members and clients.
- Discussed section coverage and urgency with colleagues
- Presented regular updates to superiors on team progress and pacing towards targets to facilitate strategic decision-making.
Volunteer
Blackbird Leys Adventure Playground
Oxford
06.2019 - 09.2020
- Ensured children's safety and fostered respect for surroundings and peers
- Ensured safe usage of facilities by children
- Resolved conflicts among children and staff to maintain a positive environment
- Coordinated monthly Olympic-style events to promote teamwork and engagement
- Contributed to organising weekly trips for the children over the summer, whether that be to the ice rink or to the cinema
Education
Bachelor's degree LLB (Hons) - International law
Nottingham Trent University
Oxford, United Kingdom2025
Nottingham Trent University
Nottingham, United Kingdom2025
GCSE -
Wheatley Park School
Oxford, United Kingdom01.2019
Skills
- Customer service
- Customer support
- Customer Issue Resolution
- Customer Engagement
- Customer Feedback Analysis
- Data Management
- Data input
- Analytical skills
- Process Improvement
- Operational Efficiency
- Regulatory Compliance
- Report Writing
- Problem-solving
- Automation Tools
- Information Retrieval
- Communication
- Interpersonal communication
- Time management
- Time Management
- Adaptability
- Proactive approach
- Microsoft Word
Languages
English
Custom Section
Communication, Time Management, Customer Service, Adaptability, Initiative, Critical Thinking, Report Writing, Analytical Reasoning, Legal Research, Case Analysis, Data Handling, Social Media Marketing, Search Engine Efficiency, Ai Optimization, Use of Legal Databases, Microsoft Word
Websites, Portfolios and Profiles
www.linkedin.com/in/harvey-clement-omuregogo-4a35a8267
Timeline
Operations Analyst
Raindrop
01.2026 - 07.2026
Customer Service Assistant
Sainsbury's
06.2023 - 09.2023
Customer Service Assistant
Asda Superstore
01.2020 - Current
Volunteer
Blackbird Leys Adventure Playground
06.2019 - 09.2020
Bachelor's degree LLB (Hons) - International law
Nottingham Trent University
Nottingham Trent University
GCSE -
Wheatley Park School