ELLIE LEA
South Mimms,Hertfordshire
Summary
A Business Management undergraduate at the University of Hertfordshire, on track for a 2:1, with over three years of customer-facing experience. Experienced in understanding customer needs, resolving queries and complaints, recommending suitable solutions and supporting day-to-day operations. My studies in operations, finance and strategic management, alongside exposure to business and marketing at Isuzu UK, have strengthened my commercial awareness and interest in how businesses use services and technology to meet their goals. I am keen to develop my leadership and service management skills in a customer-focused graduate role.
Overview
6
6
years of professional experience
Work History
Customer service assistant
Wickes
Borehamwood, Hertfordshire
05.2023 - Current
- Built positive customer relationships by understanding requirements, responding to enquiries, and recommending suitable products and solutions to enhance customer satisfaction.
- Resolved customer queries and complaints to enhance customer experience and satisfaction.
- Managed customer interactions across face-to-face, telephone, and online channels, adapting communication to meet diverse needs and ensure effective service delivery.
- Communicate product information clearly and recommend complementary products to meet customer needs and support sales targets.
- Supported day-to-day operations through accurate transaction processing and effective stock replenishment and control.
- Work collaboratively with colleagues to support service delivery, maintain product availability and respond to changing priorities.
Business & Marketing Work Experience
Isuzu
Hatfield, Hertfordshire
06.2023 - 06.2023
- Conducted research to identify market trends, informing strategic business decisions.
- Acquired insights into business and marketing operations, focusing on competitor analysis, marketing campaigns, and product positioning.
- Developed commercial awareness and an understanding of how research can help organisations identify opportunities and make informed decisions.
- Analysed adaptations of business strategies to align with customer needs and local market conditions.
- Communicated product information clearly and persuasively to boost customer engagement and drive sales.
- Promoted wine products at seasonal events, engaging customers and effectively communicating product features to enhance sales and customer satisfaction.
- Adapted communication to different customers and situations, developing transferable skills in presentation, relationship building and customer service.
Wine Sales Promoter
Infinity Wines
Ruislip, Hillingdon
10.2022 - 01.2023
- Responded to client requirements with professionalism, fostering strong client relationships through reliability.
- Coordinated client schedules and service requirements, ensuring timely and reliable service delivery.
- Managed competing client priorities and deadlines through efficient organisation and strategic time management.
- Maintained accurate documentation and records to enhance accountability and consistency.
Domestic cleaner
Mandy's Domestic Cleaning
Potters Bar, Hertfordshire
06.2020 - 04.2022
- Coordinated client schedules and service requirements, helping ensure reliable and organised service delivery.
- Maintained accurate documentation and records to support accountability and consistency.
- Managed competing client priorities and deadlines through effective organisation, time management and attention to detail.
- Responded to client requirements professionally, recognising the importance of reliability and maintaining positive client relationships.
Education
Bachelor of Arts - Business Management
University of Hertfordshire
Hatfield10-2026
A-Levels -
Onslow St. Audrey's School
Hatfield, Hertfordshire06-2024
GCSEs -
Onslow St. Audrey's
Hatfield, Hertfordshire06-2022
Skills
- Customer relationship management
- Service execution
- Complaint resolution
- Stakeholder communication
- Time management
- Sales support
- Operations efficiency
- Customer needs assessment
- Customer feedback analysis
- Organisation and time management
- Team collaboration and adaptability
- Microsoft Office applications
- Technical troubleshooting
AWARDS, ACCOMPLISHMENTS, AND HONOURS
Leadership Experience – Onslow St. Audrey's School, Hatfield
- Took responsibility for representing the school positively, Guided and supported younger students during transition periods of starting school in what can be an unfamiliar time.
- Demonstrated confidence speaking to groups and communicating clearly.
- Worked with staff and other students to organise activities.
Hobbies and interests
- Painting and Drawing
- Content Creation
- Horse Riding
Timeline
Business & Marketing Work Experience
Isuzu
06.2023 - 06.2023
Customer service assistant
Wickes
05.2023 - Current
Wine Sales Promoter
Infinity Wines
10.2022 - 01.2023
Domestic cleaner
Mandy's Domestic Cleaning
06.2020 - 04.2022
Bachelor of Arts - Business Management
University of Hertfordshire
A-Levels -
Onslow St. Audrey's School
GCSEs -
Onslow St. Audrey's