Mohammed Abid
Coventry,West Midlands
Summary
Expert in call centre management and customer service supervision with a strong history of successful inbound and outbound call handling. Proven project management skills in leading training and development initiatives that boost team performance. Dedicated to achieving operational excellence and creating a customer-focused environment.
Overview
27
27
years of professional experience
Work history
Private Hire Driver
Coventry
10.2019 - 03.2026
- Self-employed Private Hire Driver
- Used GPS navigation systems to avoid traffic jams for timely arrivals.
- Managed difficult situations calmly, reducing potential conflict with passengers or other road users.
- Assisted in loading and unloading luggage from vehicles, making travel easier for clients.
- Provided assistance to elderly or disabled passengers with care and respect,.
Retail business entrepreneur
self employed
Coventry
07.2018 - 07.2020
- Implemented cost-saving measures, conserving significant operational funds.
- Strategically allocated resources for maximum efficiency in operations.
- Coordinated promotional events for enhanced brand awareness and customer engagement.
- Negotiated favourable contracts with suppliers to optimise profit margins.
- Navigated challenging retail environments through effective problem-solving skills.
- Optimised inventory management processes, reducing instances of overstock or understock situations.
- Enhanced customer experience with superior service initiatives.
- Negotiated contracts with suppliers, reducing overall costs.
- Managed daily operations, ensuring smooth running of business.
- Delegated tasks effectively amongst staff members, promoting teamwork.
- Implemented new technologies to enhance operational efficiency.
- Conducted regular performance reviews for staff development and progress tracking.
- Streamlined operations for improved efficiency and productivity.
- Created strong brand identity through innovative marketing strategies.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
Team Manager
Southern Electric
Cosham, Portsmouth
03.2001 - 07.2018
- Company Overview: Southern Electric in Cosham, Portsmouth
- In 2001 having spent 15 months as customer service advisor
- Given opportunity as deputy team manager
- Having excelled in this role, moved onto Customer Relations
- Successfully gained team manager post in July 2005
- This has gave further scope to develop myself and since this period. have successfully covered and managed various roles within call centre arena as well as acting deputy Customer Service Manager
- Graduation, E Services, Resource, Efficiency Project, Management Information
- Cost Savings Project
- Southern Electric in Cosham, Portsmouth
- Coordinated with various departments for seamless workflow.
- Boosted morale by recognising and rewarding exceptional work.
- Conducted performance evaluations to identify areas of improvement.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Fostered positive work environment through effective communication and conflict resolution tactics.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Streamlined operations, leading to increased team performance.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Steered project execution whilst adhering strictly to timeline constraints.
- Developed action plans for continuous process improvement initiatives.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Controlled resources by department.
IBM Global Services
Portsmouth
09.1999 - 03.2001
- Company Overview: IBM Global Services in North Harbour, Portsmouth
- To monitor and provide data when required by Operations Team
- Logon to daily operating system such as Lotus Notes, C.P.M.A (MOE-NR), TSOB4, ICMVS to upload jobs list for current and future shifts
- To ensure efficiency and stability is achieved through monitoring daily statistics and suggesting improvements
- IBM Global Services in North Harbour, Portsmouth
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved efficiency and productivity by acquiring new skills.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Marconi Telecommunications
01.1999 - 09.1999
- To test circuits for faults and rectify using computerised machinery ready for despatch
Education
Sidney Stringer School -
Sidney Stringer School
Coventry 09.1984 - 07.1990
Sidney Stringer School - undefined
Sidney Stringer School
Coventry, West Midlands 09.1990 - 07.1991
Tilehill College - undefined
Tilehill College
Coventry, West Midlands 09.1991 - 07.1992
Tilehill College - undefined
Tilehill College
Coventry, West Midlands 09.1992 - 07.1994
Bsc Computing - Computing
global banking school
Birmingham 06.2025 -
Skills
- Call centre management
- Customer service supervision
- Inbound and outbound call handling
- Project management
- Training and development
Personal Information
Languages
6,6
Affiliations
- Tennis football
Languages
Hindi
Urdu
Timeline
Bsc Computing - Computing
global banking school
06.2025 -
Private Hire Driver
Coventry
10.2019 - 03.2026
Retail business entrepreneur
self employed
07.2018 - 07.2020
Team Manager
Southern Electric
03.2001 - 07.2018
IBM Global Services
09.1999 - 03.2001
Marconi Telecommunications
01.1999 - 09.1999
Tilehill College - undefined
Tilehill College
09.1992 - 07.1994
Tilehill College - undefined
Tilehill College
09.1991 - 07.1992
Sidney Stringer School - undefined
Sidney Stringer School
09.1990 - 07.1991
Sidney Stringer School -
Sidney Stringer School
09.1984 - 07.1990