Ilias Mousse
Coventry
Summary
Detail-oriented professional with a background in engineering studies, customer service, security, and logistics. Skilled in effective communication, prioritising tasks, and maintaining accuracy under pressure. Strong problem-solving abilities and a methodical approach to task completion. Collaborative team player committed to building positive relationships and delivering exceptional service, with proficiency in Microsoft Office and engineering software.
Overview
2027
2027
years of professional experience
Work History
Private Hire Driver
Self-Employed
01.2021 - Current
- Provided professional, reliable service to diverse customers, enhancing overall satisfaction.
- Coordinated daily schedules and prioritised bookings to consistently meet deadlines, ensuring timely service delivery.
- Addressed customer queries effectively, upholding high service standards and fostering positive experiences.
- Used digital applications and navigation systems to manage bookings and routes efficiently.
- Maintained accurate records relating to journeys, expenses, and vehicle maintenance.
- Built strong communication and interpersonal skills through daily interaction with customers.
Security Officer
ESP / Amulet Security
01.2018 - 01.2021
- Monitored premises to ensure adherence to site procedures and health and safety regulations, enhancing overall safety.
- Worked closely with colleagues, contractors, and visitors while maintaining professional relationships.
- Addressed incidents promptly and escalated issues as needed.
- Completed reports and maintained detailed incident records, facilitating effective communication and response to security issues.
- Demonstrated excellent attention to detail and the ability to make sound decisions under pressure.
Warehouse Logitics Operative
DHL & ParcelForce
- Worked efficiently within fast-paced warehouse environments to meet operational targets.
- Followed strict quality and safety procedures while handling goods accurately.
- Organised workloads to meet demanding deadlines.
- Worked collaboratively within a team to maintain productivity and service standards.
- Developed a strong understanding of process compliance and accuracy.
Education
Mechanical Engineering - Completed First Year
Coventry University
Level 3 Extended Diploma - Engineering – DDD
Warwickshire College, Rugby
Rugby9 GCSEs - including Mathematics, English and Science (Grades B–C)
Sidney Stringer Academy
Skills
- Route optimisation
- Logistics management
- Fleet management
- Workload planning and prioritisation
- Microsoft Office (Excel, Word, Outlook)
- Health and safety awareness
- Problem solving and decision making
- Analytical problem solving
- Teamwork and collaboration
- Stakeholder management
- Relationship building
- Confident using Microsoft Office applications
- Adaptable and quick to learn new systems
- Active listening
- Adaptable to change
- Strong engineering and technical knowledge
Custom
Available upon request.
Timeline
Private Hire Driver
Self-Employed
01.2021 - Current
Security Officer
ESP / Amulet Security
01.2018 - 01.2021
Warehouse Logitics Operative
DHL & ParcelForce
Mechanical Engineering - Completed First Year
Coventry University
Level 3 Extended Diploma - Engineering – DDD
Warwickshire College, Rugby
9 GCSEs - including Mathematics, English and Science (Grades B–C)
Sidney Stringer Academy