Khused Alom
London,United Kingdom
Summary
Experienced in after-dark driving with a strong grasp of local geography. Capable of multi-tasking and providing valuable feedback. Dedicated to ensuring passenger safety and satisfaction through effective route management and customer service excellence.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Private hire driver
Uber Executive
London, Essex
2012.12 - Current
- Improved safety standards with regular vehicle inspections and maintenance.
- Maintained vehicle cleanliness to enhance comfort of passengers.
- Used GPS navigation systems to avoid traffic jams for timely arrivals.
- Kept accurate records of journeys and fares for company audit purposes.
- Ensured passenger satisfaction by providing excellent customer service.
- Displayed professional behaviour at all times, enhancing company reputation.
- Upheld punctuality for client meetings by managing time effectively.
Inbound call centre agent
Lebara mobile
City of London, City of London
2006.03 - 2014.11
- Participated actively in training programmes to enhance service delivery standards.
- Used multi-line telephone system expertly, resulting in swift call management.
- Maintained calm composure under pressure, ensuring smooth operations during peak hours.
- Steered clear communication for efficient resolution of queries.
- Managed high-volume calls with professionalism and patience.
- Prioritised tasks effectively, managing time efficiently during busy periods.
- Provided constructive feedback during team meetings, contributing towards process improvements.
- Utilised effective problem-solving skills to tackle customer complaints.
- Handled customer queries focused on first-call resolution.
- Facilitated staff training for better productivity.
Administrative assistant
Double Take Photography Studios
City of London, City of London
2004.03 - 2006.09
- Interacted professionally with clients providing excellent service at all times.
- Quality checking clients orders before dispatching.
- Improved customer satisfaction through prompt response to email and phone queries.
Customer assistant
Safeway
London, City of London
1999.07 - 2003.04
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Education
GCSEs - Maths, English, Science, P.E GCSE, Drama
St Paul's Wat secondary School
London 1993.09 - 1998.03
Skills
- Experienced after-dark driving
- Understanding local geography
- Multi-Tasking capability
- Constructive feedback giving
- Outbound call conducting
Languages
Bengali
Fluent
Hindi
Fluent
Urdu
Fluent
References
References available upon request.
Timeline
Private hire driver
Uber Executive
2012.12 - Current
Inbound call centre agent
Lebara mobile
2006.03 - 2014.11
Administrative assistant
Double Take Photography Studios
2004.03 - 2006.09
Customer assistant
Safeway
1999.07 - 2003.04
GCSEs - Maths, English, Science, P.E GCSE, Drama
St Paul's Wat secondary School
1993.09 - 1998.03