Mohammad Patel

Manage day-to-day bus service performance using ibus to ensure reliable and consistent services, minimising gaps, bunching and early running. Supervising drivers to ensure compliance with schedules, company procedures, drivers' hours regulation and health and safety requirements. Working closely with garage administration, engineering teams and external authorities to resolve disruptions and maintain service continuity. Responding confidently to incidents, accidents and road closures, making effective real-time decisions in a fast-paced control room environment, while maintaining clear and accurate operational records.

• Prioritised passenger safety by operating bus equipment correctly.

• Engaged with customers to build rapport and loyalty.
• Processed product returns and assisted customers with other selections.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

• I was a sales person in a blooming fruit and veg supplier company, my daily tasks consisted of answering calls from my clients and inputting their orders into our catering system
• Helped resolve client problems quickly with superior customer service.
• Increased revenue by acquiring new customers and determining needs to offer relevant products.

• Trained and mentored new employees to maximize team performance.