Edward Pearson
Peterborough,Cambridgeshire
Summary
Previous experienced roles lead to a high level delivery of customer service and client journey. Accomplished professional with a robust skill set in problem solving, time management, and leadership. Demonstrates exceptional project management abilities and adaptability, ensuring successful execution of pricing strategies and regulatory compliance. Proven track record in maintaining vendor relationships and evaluating performance metrics. Adept at conflict resolution, influential networking, and training and development. Committed to leveraging market trend awareness and product positioning knowledge to drive business growth.
In example, since my arrival at the Hamerton Zoo Park, i have risen the average basket spend in the gift shop from £1.80 per person to £4.90 per person.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Commercial Manager
Hamerton Zoo Park
Peterborough, Cambridgeshire
2025.05 - Current
- Unified existing team under a more structured and controlled leadership, encouraging confidence in expressing views, opinions and ideas. In some cases changing colleagues minds about leaving their job roles and creating a content place of employment.
- Up structure teachings of owner, in my experienced cooperate exposure.
- Introduced a new Gift shop, entrance way, new digital till system, upgraded Kitchen appliances and coffee machines. Improving colleague experience but also leading to an improved customer journey. New stock control measures.
- Improved profit margins with effective pricing strategies.
- Upskilling and training colleagues, taking them from zero hour colleagues to a job role of learning and teaching where they could move on if so wanted but with understanding and realistic expectations.
- Implementation of APR's.
- Cultivated relationships between the Zoo and existing and new suppliers, improving communication, and beneficial relationships.
- Managed commercial risks by implementing strategic plans. Including colleague pay review, entrance, stock and food price increases. Along side new digital platform marketing.
- Conducted trial based market research for informed decision-making on retail, food and beverage offerings.
Warehouse Manager
QD Group
Peterborough
2024.10 - 2026.05
- Organisation of warehouse and stock
- Leading the stock replenishment team and directing them
- Dealing with deliveries inbound and outbound
- Stock replenishment
- Merchandising
- Various other tasks asked of me
Store assistant
QD Group
Peterborough
2024.01 - 2024.09
- Stock replenishment
- Till coverage
- Merchandising
- Various other tasks asked of me
Funeral Cluster Manager (Area Manager)
Central Coop
Peterborough
2017.06 - 2023.12
- Bringing deceased into our care
- Oversaw 15 Funeral homes, 4 back of house operations including a 24 hour care centre
- Managing 70 - 80 colleagues in total, 13 direct line reports
- Rota management
- Day to day management as well as future planning
- Colleague recruitment
- Colleague training and development
- Colleague disciplinary process and investigations
- Ensuring compliance of working time directive
- High levels of customer service delivery, aiming for 100% satisfaction rates
- Great standards of appearance and cleanliness striven for
- Health and safety, COSHH, GDPR led compliance. As well as accident reporting and near miss reporting
- Complaint handling and resolution
- Daily and weekly cashing up processing
- Monthly budget monitoring
- Yearly budget planning
- Be readily available 24hours a day
- Driving hearse and limos on funerals
- Bearing on funerals
- Deceased care and laying to rest
- Colleague training/development
- Client/customer complaint resolution
- Delivering high standards, through customer service, customer satisfaction, vehicle and building appearances
- Soldering projects
- Rota maintenance
- Wake organising- leading the hospitality team of clients choice
- Oncall participation
- Community event volunteering
Transportation
Social Services
Peterborough
2006.06 - 2017.05
- Visitation monitoring
- Journey booking, scheduling and allocation
- Long distance driving
- Child welfare and safety.
Customer advisor
John Lewis
Peterborough
2003.10 - 2006.06
- Delivering high customer satisfaction
- Shelf replenishment
- Checkout staffing
- Cleaning
Education
Diploma - Level 5 - Leadership and Management
Chesterfield College
2019.01 - 2023.01
A-Levels - Mathematics, Psychology, Business Studies, IT, History, Chemistry
New Stamford College
2001.09 - 2003.07
GCSE - Maths (A), English Literature (B), English Language (B), Science , French (D), Geography , History (D)
St Guthlacs Secondary School
1996.09 - 2001.07
Skills
- Problem Solving
- Time Management
- Leadership
- Active Listening
- Project Management
- Adaptability
- Work Ethic
- Conflict Resolution
- Microsoft Office
- High level of Customer Service
- Market trend awareness
- Regulatory compliance knowledge
- Pricing strategy execution
- Product positioning knowledge
- Vendor relationships maintenance
- Performance metrics evaluation
- Influential networking
- Training and Development
Languages
English - Native
French - Basic
Accomplishments
- Duke of Edinburgh award Scheme
- September 1999 - June 2003
- Participating in Bronze, Silver and Gold level.
Certification
Level 2 food and hygiene standards
References
References available upon request.
References
- Ayesha, Anderson, General Manager, Hamerton Zoo Park, 07969 759969
- Paulina, Gorczyca, Store Manager, 07448 869470, QD Group, The Barn, Cherry Lane, Peterborough
- Kelly, Sciara, Funeral Cluster Manager, kelly.sciara@centralengland.coop, 07902 440253, Central Coop
Hobbies and interests
Badminton - For the last 7 years i have been Chairman of the Apollo Badminton Club, based in Werrington. The club was founded in 1978 and is still ongoing. We have 25 active members. Our club participates in local league matches- we field 4 teams. Through the club we also organise social events including a group holiday., Driving, Sport, DIY
Timeline
Commercial Manager
Hamerton Zoo Park
2025.05 - Current
Warehouse Manager
QD Group
2024.10 - 2026.05
Store assistant
QD Group
2024.01 - 2024.09
Diploma - Level 5 - Leadership and Management
Chesterfield College
2019.01 - 2023.01
Funeral Cluster Manager (Area Manager)
Central Coop
2017.06 - 2023.12
Transportation
Social Services
2006.06 - 2017.05
Customer advisor
John Lewis
2003.10 - 2006.06
A-Levels - Mathematics, Psychology, Business Studies, IT, History, Chemistry
New Stamford College
2001.09 - 2003.07
GCSE - Maths (A), English Literature (B), English Language (B), Science , French (D), Geography , History (D)
St Guthlacs Secondary School
1996.09 - 2001.07