Modaser Satari

• Assisted 20–30 customers per day with frame selection and prescription orders, ensuring personalised solutions that met both style and optical needs.
• Performed 10+ daily frame adjustments and minor repairs, maintaining high customer satisfaction and reducing return visits.
• Advised on lens types, coatings, and prescription specifics, contributing to a 15% increase in premium lens upgrades during peak months.
• Built rapport with 20+ daily customers, leading to increased upsells and repeat visits.

Key Achievement:
Boosted premium lens upgrades by 15% during busy periods through tailored customer consultations and upselling.

• Promptly and accurately fulfilled requests from the shop floor, improving response times and operational efficiency.
• Systematically sorted accessories into categorized boxes, optimizing inventory management.
• Restocked floor shelves efficiently during peak hours, minimising downtime.
• Coordinated with sales team to prioritise urgent item retrievals.
• Assisted with backroom inventory audits to ensure system accuracy.

Key Achievement:
Recognised by management for consistently fast and accurate stock handling during peak holiday trading hours.

• Delivered attentive, customer-focused sales support that fostered positive feedback and enhanced customer satisfaction.
• Consistently surpassed sales targets, demonstrating strong sales skills and product knowledge.
• Guided customers to best-fit products based on foot type and style preferences.
• Maintained cleanliness and presentation of footwear displays.”
• Collaborated with team during seasonal promotions to exceed sales KPIs.

Key Achievement:
Awarded Employee of the Month in the first month for exceeding sales targets and delivering standout customer service.