Dime Khan
High Wycombe,United Kingdom
Summary
Detail-oriented and customer-focused professional with a background in operational support, IT asset handling, and front-facing service roles. Experienced in coordinating day-to-day workplace activities, maintaining accurate records, and supporting smooth office operations. Known for strong organisation, communication, and reliability, with a genuine interest in developing a career within facilities and workplace management while delivering an excellent visitor and employee experience.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Optical assistant
Specsavers Opticians
Marlow, Buckinghamshire
09.2024 - Current
- Act as a first point of contact for customers, delivering a professional, welcoming front-of-house experience
- Support optometrists with pre-testing procedures and clinical preparation
- Manage appointment systems, patient records, and sensitive data in line with confidentiality and GDPR standards
- Maintain a clean, organised, and compliant clinical and reception environment
- Handle queries in person and over the phone, ensuring issues are resolved efficiently
- Monitor stock levels of clinical supplies and escalate replenishment needs
- Follow health & safety procedures within a regulated clinical setting
Data Handler / IT Operations Support
Uxbridge College
Uxbridge, Berkshire
04.2023 - 05.2023
- Maintained accurate records and trackers for IT assets and operational data
- Followed strict data-handling and security procedures
- Supported audits by ensuring documentation was complete and up to date
- Logged and validated information with a high level of attention to detail
- Assisted with operational processes and internal documentation
Sales negotiator
Connells
Wendover, Buckinghamshire
05.2024 - 07.2024
- Managed high volumes of customer interactions in a fast-paced environment
- Handled inbound and outbound calls professionally
- Maintained accurate CRM records and customer information
- Resolved queries while maintaining a positive customer experience
- Worked to targets while balancing service quality and professionalism
Education
A-Levels - ICT
Level 3 Diploma – ICT Systems Support & Principles for IT
Uxbridge 09.2022 - 07.2023
GCSEs - ICT
BTEC Level 2 ICT Diploma
Buckingham, Buckinghamshire 09.2021 - 07.2022
Skills
- Front-of-House & Reception Support
- Workplace & Facilities Coordination
- Visitor Management & Access Control
- Health & Safety Awareness
- Operational & Administrative Support
- Data Accuracy & Record Keeping
- Internal Communications
- Contractor & Supplier Liaison
- Stock & Asset Management
- Event & Meeting Room Coordination
- IT & Systems Literacy
- Customer Service Excellence
Additional Strengths for Workplace Experience Roles
- Highly organised and proactive, comfortable managing schedules, checklists, audits, and day-to-day operational tasks
- Strong awareness of security, access control, and compliance processes, with a careful and reliable approach
- Confident communicating with visitors, colleagues, and external contractors, and comfortable using systems, trackers, and reporting tools
Languages
English
Fluent
Urdu
Intermediate
Timeline
Optical assistant
Specsavers Opticians
09.2024 - Current
Sales negotiator
Connells
05.2024 - 07.2024
Data Handler / IT Operations Support
Uxbridge College
04.2023 - 05.2023
A-Levels - ICT
Level 3 Diploma – ICT Systems Support & Principles for IT
09.2022 - 07.2023
GCSEs - ICT
BTEC Level 2 ICT Diploma
09.2021 - 07.2022