Alexis Littlemore
Norwich,Norfolk
Summary
Driven Retail Sales Associate with strong knack for customer service and communication skills, that foster positive customer interactions. Committed to enhancing store performance and delivering exceptional shopping experiences. Friendly and approachable with natural ability to connect with customers and provide exceptional service.
Overview
8
8
years of post-secondary education
8
8
years of professional experience
Work history
Optical assistant
Specsavers
Norwich
08.2024 - 05.2026
- Improved patient experience by conducting thorough pre-screening procedures.
- Managed patient records to ensure data accuracy and confidentiality.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
- Coordinated appointments to enhance efficiency in the clinic.
Duty manager
Central Coop
Brundall
06.2021 - 07.2024
- Oversaw daily operations as duty manager at Central Co-op.
- Managed front-of-house operations to maintain a high level of service.
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
Retail assistant
Primark
Norwich
10.2019 - 04.2021
- Served customers on tills and greeted visitors during fast-paced shifts.
- Maintained a welcoming approach while following Covid-19 guidance each day.
- Replenished stock to keep displays looking tidy and well presented.
Crew member
McDonald's
Brundall
08.2018 - 05.2019
- Greeted customers warmly, offer better deals, and maintain accurate cash register operations.
- Delivered consistent high-quality service contributing to the positive reputation of the establishment.
- Provided personalised customer service fostering loyalty amongst clients.
Education
GCSE's -
Thorpe St Andrew School and Sixth form
Norwich 09.2013 - 04.2018
Diploma - 3D SPATIAL DESIGN
City College Norwich
09.2018 - 06.2020
Diploma - INTERIOR DESIGN
Norwich University of Arts
09.2020 - 03.2022
Skills
- Customer service excellence
- Effective communication
- Time management
- Problem solving
- Commercial awareness
- Pressure resilience
- Trustworthiness
- Driving license
Timeline
Optical assistant
Specsavers
08.2024 - 05.2026
Duty manager
Central Coop
06.2021 - 07.2024
Diploma - INTERIOR DESIGN
Norwich University of Arts
09.2020 - 03.2022
Retail assistant
Primark
10.2019 - 04.2021
Diploma - 3D SPATIAL DESIGN
City College Norwich
09.2018 - 06.2020
Crew member
McDonald's
08.2018 - 05.2019
GCSE's -
Thorpe St Andrew School and Sixth form
09.2013 - 04.2018