Adam McCulloch
Maghull
Summary
I am a methodical and dedicated team member, with ten years of experience in customer service and patient care. Proven ability to build rapport with diverse individuals, enhancing overall service quality. Committed to continuous learning and self-improvement in professional skills. Recognized for delivering exceptional customer service consistently.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Optical Assistant
Specsavers Opticians-Maghull
Maghull
2021.04 - 2025.12
- Welcomed patients and managed arrivals using store system.
- Conducted pre-test procedures such as OCT scans, auto-refraction, intraocular pressure checks, and fundus photos.
- Assisted optometrists by relaying relevant clinical results and patient information.
- Performed visual field tests efficiently.
- Advised patients on suitable lenses and treatments after sight tests.
- Repaired, adjusted, and maintained glasses as needed.
- Managed phone calls, appointment bookings, diary management, and patient enquiries effectively.
- Provided contact lens training including insertion, removal, and hygiene guidance.
- Assisted with emergency triage appointments via primary eye care system.
Volunteer
St Helens and Whiston Trust-St Helens
St Helens
2020.03 - 2020.11
- Assisted visitors and patients at hand sanitiser station.
- Guided individuals to various clinics and departments within St Helens Hospital.
- Supported nervous or distressed patients and visitors with reassurance.
- Helped maintain a safe, calm, and welcoming hospital environment.
Customer Assistant
Tesco-Liverpool
Liverpool
2013.10 - 2019.01
- Assisted with stock rotation from warehouse to shop floor to ensure product availability.
- Supported checkout operations during peak hours to enhance customer service.
- Monitored product quality and removed items nearing sell-by dates.
- Provided customer assistance by offering directions and suggesting alternative products.
- Maintained cleanliness of surfaces and chillers as needed.
- Contributed to visual merchandising initiatives to improve store appearance and attract customers.
Education
BTEC Level 3 - Game Art
The City of Liverpool College
Liverpool City Centre, Merseyside 2015.09 - 2016.06
GCSE - Mathematics
The City of Liverpool College
Liverpool City Centre, Merseyside 2015.09 - 2016.06
BTEC in Creative Media Level 2 - Game Design
City of Liverpool college
Liverpool 2013.09 - 2014.06
GCSE - English
The City of Liverpool College
Liverpool City Centre, Merseyside 2013.09 - 2014.06
BTEC - Science
Deyes High School
Maghull GCSE - Music
Deyes High School
Liverpool 2008.09 - 2013.06
BTEC - IT
Deyes High School
Maghull 2011.09 - 2013.06
GCSEs - Catering
Deyes High School
MaghullSkills
- Microsoft Office proficiency
- Cash handling expertise
- Customer service excellence
- Retail operations
- Optical industry experience
- Sales strategies
- Stock management
Personal Details
- Driver's License: Provisional
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Customer Service, Retail, Sales
- Total years of experience: 10
Timeline
Optical Assistant
Specsavers Opticians-Maghull
2021.04 - 2025.12
Volunteer
St Helens and Whiston Trust-St Helens
2020.03 - 2020.11
BTEC Level 3 - Game Art
The City of Liverpool College
2015.09 - 2016.06
GCSE - Mathematics
The City of Liverpool College
2015.09 - 2016.06
Customer Assistant
Tesco-Liverpool
2013.10 - 2019.01
BTEC in Creative Media Level 2 - Game Design
City of Liverpool college
2013.09 - 2014.06
GCSE - English
The City of Liverpool College
2013.09 - 2014.06
BTEC - IT
Deyes High School
2011.09 - 2013.06
GCSE - Music
Deyes High School
2008.09 - 2013.06
BTEC - Science
Deyes High School
GCSEs - Catering
Deyes High School