Priscilla Kisakye
Islington
Summary
Experienced in domiciliary care management, with a strong focus on client-centred approaches and empathetic communication. Demonstrates proficiency in managing and leading teams, recruitment, compliance, and care plan development. Skilled in using scheduling systems and People Planner for efficient roster coordination, ensuring staff availability aligns with client needs. Adept at conducting spot checks and care reviews to uphold the highest professional standards. Committed to maintaining up-to-date client and employee files in accordance with CQC standards. Career goals include advancing within the field of care management to further enhance service delivery and client satisfaction.
Overview
15
15
years of professional experience
16
16
years of post-secondary education
Work history
Care-Coordinator
Advance Together
Mitcham, Merton
2025.01 - Current
- Handling sensitive information confidentially, respecting privacy laws and regulations.
- Coordinated care plans and conducted Needs assessments for improved client outcomes.
- Coordinating the roster to ensure efficient work flow between clients and staff members.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Attending to client concerns to ensure issues raised are addressed professionally.
- Coordinating the recruitment and compliance process to ensure that the right applicants are selected and accurately positioned.
- Attending to employee concerns and addressing them professionally.
- Liaising with the Accounts department to ensure accurate invoicing is achieved.
- Working closely with my Manager to ensure that all clients/employee's files are up to date all the time.
- Coordinating on-call/duty and being on call once every 6 weeks.
- Managing staff rotas for optimal coverage during peak periods.
- Ensuring compliance with health and safety regulations, maintaining safe working environment. This is carried out through regular spot checks.
Office assistant
Care Solutions Recruitment agency
Sutton
2023.04 - 2023.12
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Facilitated staff training sessions leading to improved skills amongst employees.
- Updated database regularly ensuring accessibility of current information when needed.
- Rostering employees for efficient work flow
Education officer
Kansanga Seed Secondary School
Kampala
2015.01 - 2023.03
- Implemented after-school programmes with marked increase in students' extracurricular participation.
- Organised training seminars to enhance teacher skills. These seminars also enhanced student knowledge in various subjects.
- Facilitated the introduction of modern tech tools in classrooms for better learning outcomes during the off set of the secondary curriculum.
- Carried out daily/weekly/Monthly/Quarterly academic assessments in respective subjects to provide updates on student academic performance's.
Free lance Journalist/ Broadcast presenter
Vision Group Uganda
Kampala
2011.01 - 2014.12
- Enhanced public knowledge by covering local and national events.
- Covered breaking news swiftly, provided timely updates to the audience.
- Crafted compelling narratives/documentaries/innovative stories from raw data, stimulated reader interest.
Education
Bachelor of Arts with Education - Literature
Makerere University
Uganda 2007.08 - 2011.01
A-Levels - Literature
Lubiri Senior Secondary School
Uganda 2005.01 - 2006.12
Ordinary level - Combination Arts and Science Subjects
East High Secondary school
Uganda 2001.01 - 2004.12
Primary Leaving Certificate - Combination Arts and Science Subjects
Buganda Road Primary School
Uganda 1994.01 - 2000.12
Skills
- Home visit experience; involves supporting clients with their daily needs
- Creating a good /working relationship between the client and the company through addressing their needs and preferences as respectively as possible
- Managing/leading small/medium teams of employees
- Problem solving skills
- Recruitment and compliance
- Creating/managing/coordination of a roster highly respecting availability preferences of staff members while taking into account client's needs and preferences
- Carrying out spot checks and care reviews a Field care supervisor to ensure client's needs are met to the highest professional standards
- Resilient and calm under pressure
- Knowledge of cqc standards; Ensuring that clients and employee files are up to date
- Multitasking efficiency
- Data entry and reporting
- [Software] scheduling systems
- Domiciliary care management
- Care plan development
- Record-keeping
- People Planner system proficiency
- Travel time calculation
- Empathetic communication
- Care needs assessment
- Care staff recruitment
- Client-Centred approach
References
References available upon request.
Timeline
Care-Coordinator
Advance Together
2025.01 - Current
Office assistant
Care Solutions Recruitment agency
2023.04 - 2023.12
Education officer
Kansanga Seed Secondary School
2015.01 - 2023.03
Free lance Journalist/ Broadcast presenter
Vision Group Uganda
2011.01 - 2014.12
Bachelor of Arts with Education - Literature
Makerere University
2007.08 - 2011.01
A-Levels - Literature
Lubiri Senior Secondary School
2005.01 - 2006.12
Ordinary level - Combination Arts and Science Subjects
East High Secondary school
2001.01 - 2004.12
Primary Leaving Certificate - Combination Arts and Science Subjects
Buganda Road Primary School
1994.01 - 2000.12