Nwanneka Haward Anekwe

Compassionate and adaptable professional with experience supporting individuals across healthcare, community, customer service, and volunteer settings. Skilled in communication, patient engagement, wellbeing support, and working effectively with people from diverse backgrounds. Experienced in providing welfare checks, social support, community outreach, and responding to enquiries while maintaining professionalism, confidentiality, and empathy.

Demonstrated ability to work independently and as part of multidisciplinary teams in fast-paced environments, managing competing priorities while delivering high standards of service. Strong interpersonal, organisational, and problem-solving skills, with a commitment to improving the wellbeing and experience of patients, service users, customers, and the wider community.

Through volunteer roles with NHS and Care Volunteer Responders and Mind in Havering, Barking and Dagenham, I have developed experience supporting vulnerable individuals, conducting wellbeing calls, providing emotional support, promoting social inclusion, and assisting with community events. I am passionate about helping others and am eager to contribute my skills across healthcare, mental health, social care, community, administrative, customer service, and support-focused roles.

Healthcare and Safety Certifications

• OTHM Level 5 Diploma in Health and Social Care Management By London College Of Professional Studies (2025)
• Autism Awareness – 23/01/2026
• Mental Capacity Act Essentials – 23/01/2026
• Mental Health, Dementia and Learning Disability Essentials – 15/01/2026
• Positive Behaviour Support – 17/01/2026
• Diabetes Essentials – 15/01/2026
• Safeguarding for Managers and Safeguarding Leads – 15/01/2026
• Assessing Competence for the Care Certificate – 15/01/2026
• Support the Use of Medication in Social Care – 15/01/2026
• Sepsis Awareness – 23/01/2026
• Manual Handling of Objects – 23/01/2026
• Understanding Schizophrenia – 23/01/2026
• COSHH – 18/12/2025
• Fire Safety Awareness – 18/12/2025
• Handling Information - GDPR & Data Protection – 18/12/2025
• Lone Working – 18/12/2025
• Equality and Diversity – 18/12/2025
• Cyber Security Essentials – 24/12/2025
• Infectious Disease Control and Prevention – 25/08/2025
• Safeguarding Children and Young People – 16/12/2025
• Awareness of Handling Complaints – 16/12/2025
• Moving & Handling and Food Hygiene: The Basics – 18/12/2025
• Care Certificate – 26/08/2025
• Health and Safety – 19/01/2025
• Continence Management – 09/01/2025
• Eating and Drinking Support – 15/01/2025
• Catheter Care – 07/01/2025
• Enteral (PEG) Feeding – 08/01/2025
• Moving and Handling of People – 29/01/2025
• Medication - Administration (Part 2) – 14/12/2024
• Medication - Supporting and Assisting (Part 1) – 13/12/2024
• Dementia – 06/12/2024
• Safeguarding Adults – 11/12/2024
• First Aid Skills – 04/12/2024, 19/12/2025
• Care Coordinator Responsibilities Workshop By Homecare Association (2024)
• Safeguarding Adults By Click Learning (2024)
• Dementia By Click Learning (2024)
• Mental Health First Aid By Click Learning (2024)
• Care Planning By Click Learning (2024)
• Preparing for an Outstanding CQC inspection By Click Learning (2024)
• First Aid Skills By Click Learning (2024)
• CSTF Safeguarding Children Levels 1 and 2 (2024)
• E-Learning Care Certificate Standard 1-15 by HSG E-Learning (2024)
• The Care Certificate Preparation Standards (1 to 15) (2023)
• CPR Certification Course, Firstaidforfree.com Credential Link
• First Aid Course (Basics)
• Managing Social and Human Capital, Coursera

Marketing Certifications

• Artificial Intelligence in Marketing, University of Virginia Darden School of Business
• The Fundamentals of Digital Marketing, Google Digital Garage Introduction to Marketing, Wharton University of Pennsylvania
• Communication Strategies for a Virtual Age, Coursera
• Strategic Innovations: Managing Innovation Initiatives, Coursera
• Digital Design Foundations of User Experience (UX) Design, Google
• Project Management: Managing Projects Risks and Changes, University of California, Irvine
• Project Management Project, UCI Division of Continuing Education
• Project Management Principles and Practices, UCI Division of Continuing Education
• Budgeting and Scheduling Projects, UCI Division of Continuing Education
• Initiating and Planning Projects, UCI Division of Continuing Education

Social Science Certification

• Basics in International Relations and Diplomacy, Finstock Evarsity

Short Courses

Human Resource Management, E-learning College Business Management, E-learning College

ROLE: Volunteer Event Steward / Security Volunteer
COMPANY: Mind in Havering, Barking and Dagenham (MindHBD)
DATE: 01/12/2025 – Present

DESCRIPTION:
• Provide stewarding and security support at community events, including Christmas and Easter activities.
• Assist with crowd management and monitor visitor safety throughout events.
• Welcome attendees and provide directions, information, and general assistance.
• Support access control and help maintain a safe, organised, and inclusive environment.
• Work collaboratively with event coordinators, staff, and fellow volunteers.
• Respond professionally to enquiries and resolve minor issues to ensure a positive visitor experience.
• Contribute to event set-up, operations, and close-down activities as required.

ROLE: Volunteer Responder
COMPANY: NHS and Care Volunteer Responders
DATE: 01/11/2024 - 30/05/2025
DESCRIPTION:

• Conducted regular "check-in and chat" calls to provide companionship and emotional support to vulnerable individuals.
• Made scheduled calls to clients, ensuring their well-being and addressing any immediate concerns.
• Maintained accurate records of interactions to support service continuity and client care.
• Demonstrated empathy and strong communication skills to build trust and rapport with clients.

ROLE: Project Manager Volunteer- For Outreach To Those With Disabilities
COMPANY: Encouraged 2B Empowered
DATE: June 2022 - August 2022
DESCRIPTION: 

• Coordinated a project titled "The Power of Creativity through Music" aimed at promoting creativity and
  self-expression among children with disabilities in Kuje, Abuja
• Assisted in project planning, implementation, and evaluation to ensure successful outcomes.
• Managed and motivated the project team to achieve project goals within budget and timeline.
• Maintained effective communication and collaboration with stakeholders, partners, and participants to ensure project objectives were met.
  Event Link: https://www.instagram.com/p/ChBu5JfoWyw

Available Upon Request