MIRI ORIS
Darwen,Lancashire
Summary
I am experienced in customer engagement and sales with focus on delivering tailored solutions to clients. Consistently achieve targets through strong communication skills and deep understanding of customer needs. I am skilled in building lasting relationships to drive repeat business and enhance overall satisfaction. I am able to adapt to any environment promptly and efficiently and able to do any task given to me. I am a very bubbly person and always able to keep customer, other emplyees and people happy.
Overview
8
8
years of professional experience
Work history
Sales advisor
General All purpose plastics
Darwen, Lancashire
2025.04 - Current
- Recommend suitable products and services to customers
- Demonstrate how products work
- Encourage purchases and upselling
- Promote special offers and new products to ensure growth
- Target 3,000 weekly in sales
- Manage returns or exchanges
- Giving quotes to customers and following up to ensure sales
- Learn about the products, pricing and the company policies, ensuring a strict commitment at all times.
- Communication and people skills
- Product knowledge and constant learning of different products
- Always comparing with competitors and ensuring we have the best prices and products necessary for our customers.
- Process payments (securely) and keeping records of sales or quotes
- Always making sure the customer is happy with the service and products given with a follow up.
Supervisor
Starbucks Coffee
Blackburn, Lancashire
2022.06 - 2024.05
- Ensured smooth operations with regular maintenance checks.
- Implemented company policies effectively, maintained high standards of service delivery.
- Supervised activities of workers and enforced safety regulations.
- Improved team efficiency by implementing new scheduling practices.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Provided constructive feedback to staff for improved performance levels.
- Managed over 60 customer calls a day and increased sales by around 15%
Care Worker
SRA
Manchester, Prestwich
2021.08 - 2022.05
- Helped service users to gain ability to function independently in society:
- Identified key client needs to develop targeted support programmes.
- Performed range of motion exercises, supporting improved service user health and fitness.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Aided in bathing, dressing and continence support.
- Developed tailored action plans whilst prioritising pressing concerns.
- Assisted individuals with daily activities to facilitate independent living.
- Planned, prepared and served meals for the clients, strictly following prescribed dietary orders.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Waitress
Flame Bar and Grill
Darwen, Lancashire
2019.01 - 2020.03
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Polished glasses and cutlery to pristine standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Verified completed orders and served guests at tables.
- Care plan development
- Personal hygiene assistance
- Dining room management
- Highly responsible and reliable
- Dining customer service
- High-volume dining
- Problem-solving
- Time management
Work Experience
Longshaw Junior Infant School
2018.01 - 2018.03
- Supervised learning and play activities, constantly verifying children's physical safety.
- Strengthened skill development, providing one-on-one support to support learning activities.
- Prevented classroom disruptions by constantly monitoring teaching supplies and promptly ordering low-stock items.
- Maintained child safety, ensuring classrooms and play areas were clean and free from hazards.
- Facilitated smooth classroom operations, preparing learning and activity material before children's arrival.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Practiced child protection and health and safety measures to comply with guidelines.
Education
Bachelor of Arts with Honours - English and Creative Writing
University of Greater Manchester
09/2022 - 05/2025
GCSES - English Language, English Literature, Mathematics, Science, History, Spanish, Religious Studies
Darwen Aldridge Community Academy
09/2018 - 03/2020
Higher National Diploma - Marketing
Bolton College
09/2020 - 05/2022
GCSEs - Education
Thornleigh Salesian College
09/2015 - 07/2018
Skills
- Business-To-Business selling
- Effective networking
- Strategic account management
- Maintaining client relationships
- Adaptive selling
- Responsive listening
- Meeting sales goals
- Direct sales expertise
- Recipe modification
- Palliative care knowledge
- Communication with families
- Use of medical software
- Safety procedures implementation
- Elderly supportiveness
- Home healthcare planning
- Patience and composure
- Flexible working hours
- Disability understanding
Hobbies and Interest
My main interests includes cooking, writing, photography and reading. I enjoy going out with friends as well as learning new things. I enjoy reading fiction as well as nonfiction. Debating is also one of my biggest strategies, university has taught me a lot with that.
Timeline
Sales advisor
General All purpose plastics
2025.04 - Current
Supervisor
Starbucks Coffee
2022.06 - 2024.05
Care Worker
SRA
2021.08 - 2022.05
Waitress
Flame Bar and Grill
2019.01 - 2020.03
Work Experience
Longshaw Junior Infant School
2018.01 - 2018.03
Bachelor of Arts with Honours - English and Creative Writing
University of Greater Manchester
09/2022 - 05/2025
GCSES - English Language, English Literature, Mathematics, Science, History, Spanish, Religious Studies
Darwen Aldridge Community Academy
09/2018 - 03/2020
Higher National Diploma - Marketing
Bolton College
09/2020 - 05/2022
GCSEs - Education
Thornleigh Salesian College
09/2015 - 07/2018