NKECHI OGBONNA
Lancaster,Lancashire
Summary
Experienced in customer engagement and sales with focus on delivering tailored solutions to clients. Consistently achieve targets through strong communication skills and deep understanding of customer needs. Skilled in building lasting relationships to drive repeat business and enhance overall satisfaction.
Overview
4
4
years of professional experience
Work history
Sales advisor
BT Consumer
Lancaster, Lancashire
2025.01 - Current
- Delivered excellent customer service by addressing and resolving queries.
- Increased sales through effective negotiation and persuasion techniques.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Processed customer payments and set up direct debits for long-term service contracts.
- Communicated with potential and existing customers over telephone and negotiated contract renewals.
Restaurant assistant
KC Afro-carribean restaurant
Lancaster, Lancashire
2024.09 - 2025.01
- Created an inviting atmosphere through friendly interaction and prompt service.
- Ensured a clean and organised dining area with regular cleaning duties.
- Used correct ingredients and ratios in preparation for different dishes.
- Assisted in menu planning, ensuring variety and appeal to customers.
- Enhanced customer engagement with interactive social media content.
- Suggested marketing plans and programmes to best support business growth and development.
Widening participation ambassador
Lancaster University
lancaster, Lancashire
2024.01 - 2024.09
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured safeguarding and inclusion compliance while working with people.
- Provided Academic and social mentoring to secondary school and college students.
- Delivered outreach activities to prospective students from under-respresented backgrounds.
Assistant restaurant manager
Tika Food
Accra, Ghana
2023.01 - 2023.09
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
- Supervised staff during busy periods for smooth operations.
- Enhanced dining experience with exceptional attention to detail.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
- Ensured high performance standards through regular staff training and recruitment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Part-time Social media assistant
Tika Mall
Accra, Ghana
2021.11 - 2023.09
- Participated in brainstorming sessions for creative campaign ideas resulting in fresh concepts.
- Boosted brand awareness by creating engaging social media content.
- Facilitated the creation and scheduling of posts to maintain a steady online presence.
- Responded promptly to customer enquiries, improving consumer relations and satisfaction.
- Maximised brand exposure by coordinating promotional events across multiple channels.
- Brainstormed with manager to develop content plans for B2C and B2B audiences.
Marketing intern
The Coca-cola Bottling company of Ghana
Accra, Ghana
2022.07 - 2022.09
- Contributed to team objectives whilst participating in brainstorming sessions for marketing strategies.
- Assisted in the organisation of promotional events to increase product visibility.
- Collaborated and participated in a POSM project to increase brand visibility in retail outlets where cola-cola products are sold.
- Participated in area depot meetings, taking notes and highlighting operational improvement opportunities.
Education
Master of Science - Business Management
Lancaster University
Lancaster 10/2023 - 09/2024
Bachelor of Science - Marketing
lancaster university Ghana
Ghana 10/2019 - 07/2023
Skills
- Meeting sales goals
- Customer relationship management software
- Business-To-Business selling
- Results-Driven attitude
- Responsive listening
- Customer retention
- Customer engagement
- Marketing strategy development
- Communication proficiency
- Negotiation
- Conflict Resolution
Affiliations
- Content creation
- Reading
- cooking
- volunteering
Languages
English
Intermediate
References
References available upon request.
Timeline
Sales advisor
BT Consumer
2025.01 - Current
Restaurant assistant
KC Afro-carribean restaurant
2024.09 - 2025.01
Widening participation ambassador
Lancaster University
2024.01 - 2024.09
Assistant restaurant manager
Tika Food
2023.01 - 2023.09
Marketing intern
The Coca-cola Bottling company of Ghana
2022.07 - 2022.09
Part-time Social media assistant
Tika Mall
2021.11 - 2023.09
Master of Science - Business Management
Lancaster University
10/2023 - 09/2024
Bachelor of Science - Marketing
lancaster university Ghana
10/2019 - 07/2023