Oluwarotimi Adetunmbi
Brixton,United Kingdom
Summary
Growing desire to deepen understanding of business management and be closer to the markets, customers, and industries. Confident in assisting customers and driving sales, bringing excellent communication and problem-solving skills to role. Adept at building rapport with clients and providing tailored solutions to meet their needs. Focused on contributing to increased customer satisfaction and sales growth.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Sales advisor(Part-time)
Dune London
Wimbledon, City of London
2025.10 - Current
- Provided tailored product recommendation to enhance customer shopping experience.
- Conducted market research to identify competitor strategies and improve sales tactics.
- Built strong relationships with customers, encouraging repeat business and loyalty.
- Monitored and refreshed displays to attract customers.
- Educated customers on warranties and return policies for transparency.
- Maintained clean, organised retail environment to enhance shopping experience.
Client Success Lead
Kyshi Ltd
Brixton, City of London
2021.03 - 2025.01
- Managed daily interactions across sales, technical support, and customer care, maintaining 95% customer satisfaction rate.
- Developed and implemented strategies for revenue growth, overseeing operations for both existing and new clients.
- Supervised content and engagement across all social media platforms to enhance brand presence.
- Coordinated with compliance team to ensure proper documentation was secured prior to transactions.
- Led recruitment efforts, expanding team from 7 to 18 members within 12 months to support organizational growth.
- Worked closely with compliance team to ensure all right documents were gotten before any transaction.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Client Service Manager
Lagos State Signage and Advertisement Agency
Lagos, Nigeria
2019.08 - 2021.03
- Supervised field activities related to signage and advertisement installations.
- Processed client forms and managed issuance of electronic stickers.
- Monitored compliance of billboards, streetlamp poles, and building advertisements across Lagos.
- Followed up on payments for branded vehicles and dispatch motorcycles to ensure timely revenue collection.
- Maintained accurate records of all advertising structures and client interactions.
- Managed over 50 customer calls per day, Increased sales by 10%.
Client Engagement Officer
First Bank Plc
Lagos, Nigeria
2017.01 - 2019.08
- Efficiently processed cash and cheque transactions as Teller, ensuring accuracy and enhancing customer satisfaction.
- Resolved customer inquiries and complaints promptly as Customer Service Officer, strengthening client relationships.
- Coordinated with external vendors and managed financial documentation within administrative department, supporting operational efficiency.
- Addressed internal staff inquiries, facilitating effective resolutions to maintain productive work environment.
- Organized and maintained internal filing systems, ensuring easy access to documents and supporting daily operations.
- Managed hundreds of customers dail
- Delivered presentations at industry conferences to highlight organisation's initiatives.
Education
MSc - Management with Digital Marketing
University of Hertfordshire
United Kingdom 2025.01 - 2026.05
BSc (Hons) - Business Administration
Bowen University
Nigeria /2011 - 2015.01
Skills
Stakeholder Engagement
Customer Relationship Management
Technical Support
Communication Skills
Team Collaboration
Conflict Resolution
Adaptability
Business-To-Business selling
Maintaining client relationships
Customer engagement
Social media advertising
Time efficiency
Strategic planning
REFERENCES
Available on request
Affiliations
- Football, Tennis, Playstation and Reading
Timeline
Sales advisor(Part-time)
Dune London
2025.10 - Current
MSc - Management with Digital Marketing
University of Hertfordshire
2025.01 - 2026.05
Client Success Lead
Kyshi Ltd
2021.03 - 2025.01
Client Service Manager
Lagos State Signage and Advertisement Agency
2019.08 - 2021.03
Client Engagement Officer
First Bank Plc
2017.01 - 2019.08
BSc (Hons) - Business Administration
Bowen University
/2011 - 2015.01