Mircalla Elliott
Burnley,LAN
Summary
Dedicated professional with expertise in multitasking, handling customer complaints, and point-of-sale system operations. Demonstrates proficiency in cash register use and consistently accepts responsibility. Known for a warm personality and strong teamwork and collaboration skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Barista
Starbucks/The E.G Group
Burnley, Lancashire
2024.09 - Current
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
- Assisted in inventory control measures for effective stock management.
Housekeeping
Crow Wood Hotel and Spa
Burnley, Lancashire
2023.03 - 2024.09
- Performed housekeeping duties to provide a clean and comfortable living space.
- Collaborated with housekeeping staff for quick room preparation.
- Followed housekeeping guidelines to maintain area of responsibility in line with Good Manufacturing Practices (GMP) standards.
Commercial Cleaner
Arcus, FM
Burnley, Lancashire
2020.11 - 2023.02
- Performed deep-cleaning tasks for a fresh, clean environment.
- Scrubbed sinks, basins and toilets in bathrooms for optimal hygiene standards.
- Refilled soap dispensers and paper towel holders to ensure availability of necessary supplies at all times.
- Vacuumed carpets and mopped hard floors for dust-free environments.
Front of House
Job Centre Plus
Burnley, Lancashire
2019.04 - 2019.05
- Skilfully executed Front of House duties, including check-in, activity recommendations and bookings.
- Supported the Front of House Manager in daily administrative tasks for smooth operations.
- Delivered front of house duties with warm and professional manner.
Administrative Assistant
Woodland Global Assist
Burnley, Lancashire
2018.11 - 2018.11
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
Education
L1 Digital Contact Centre -
B2WGroup
Manchester 2024.07 - 2024.07
L2 Digital & IT Skills -
B2WGroup
Manchester 2024.07 - 2024.07
Certificate in Employment -
King's Trust
Nelson, Lancashire 2018.03 - 2018.11
GCSEs -
Blessed Trinity R.C Collage
Burnley, Lancashire 2012.01 - 2016.08
Skills
- Multitasking proficiency
- Handling customer complaints
- Point-Of-Sale system expertise
- Cash register use
- Responsibility acceptance
- Team player
- Teamwork and collaboration
- Warm personality
Timeline
Barista
Starbucks/The E.G Group
2024.09 - Current
L1 Digital Contact Centre -
B2WGroup
2024.07 - 2024.07
L2 Digital & IT Skills -
B2WGroup
2024.07 - 2024.07
Housekeeping
Crow Wood Hotel and Spa
2023.03 - 2024.09
Commercial Cleaner
Arcus, FM
2020.11 - 2023.02
Front of House
Job Centre Plus
2019.04 - 2019.05
Administrative Assistant
Woodland Global Assist
2018.11 - 2018.11
Certificate in Employment -
King's Trust
2018.03 - 2018.11
GCSEs -
Blessed Trinity R.C Collage
2012.01 - 2016.08