Mircalla Elliott
Burnley,LAN
Summary
Dedicated professional with expertise in multitasking, handling customer complaints, and point-of-sale system operations. Demonstrates proficiency in cash register use and consistently accepts responsibility. Known for a warm personality and strong teamwork and collaboration skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Barista
Starbucks/The E.G Group
Burnley, Lancashire
09.2024 - Current
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
- Assisted in inventory control measures for effective stock management.
Housekeeping
Crow Wood Hotel and Spa
Burnley, Lancashire
03.2023 - 09.2024
- Performed housekeeping duties to provide a clean and comfortable living space.
- Collaborated with housekeeping staff for quick room preparation.
- Followed housekeeping guidelines to maintain area of responsibility in line with Good Manufacturing Practices (GMP) standards.
Commercial Cleaner
Arcus, FM
Burnley, Lancashire
11.2020 - 02.2023
- Performed deep-cleaning tasks for a fresh, clean environment.
- Scrubbed sinks, basins and toilets in bathrooms for optimal hygiene standards.
- Refilled soap dispensers and paper towel holders to ensure availability of necessary supplies at all times.
- Vacuumed carpets and mopped hard floors for dust-free environments.
Front of House
Job Centre Plus
Burnley, Lancashire
04.2019 - 05.2019
- Skilfully executed Front of House duties, including check-in, activity recommendations and bookings.
- Supported the Front of House Manager in daily administrative tasks for smooth operations.
- Delivered front of house duties with warm and professional manner.
Administrative Assistant
Woodland Global Assist
Burnley, Lancashire
11.2018 - 11.2018
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
Education
L1 Digital Contact Centre -
B2WGroup
Manchester 07.2024 - 07.2024
L2 Digital & IT Skills -
B2WGroup
Manchester 07.2024 - 07.2024
Certificate in Employment -
King's Trust
Nelson, Lancashire 03.2018 - 11.2018
GCSEs -
Blessed Trinity R.C Collage
Burnley, Lancashire 01.2012 - 08.2016
Skills
- Multitasking proficiency
- Handling customer complaints
- Point-Of-Sale system expertise
- Cash register use
- Responsibility acceptance
- Team player
- Teamwork and collaboration
- Warm personality
Timeline
Barista
Starbucks/The E.G Group
09.2024 - Current
L1 Digital Contact Centre -
B2WGroup
07.2024 - 07.2024
L2 Digital & IT Skills -
B2WGroup
07.2024 - 07.2024
Housekeeping
Crow Wood Hotel and Spa
03.2023 - 09.2024
Commercial Cleaner
Arcus, FM
11.2020 - 02.2023
Front of House
Job Centre Plus
04.2019 - 05.2019
Administrative Assistant
Woodland Global Assist
11.2018 - 11.2018
Certificate in Employment -
King's Trust
03.2018 - 11.2018
GCSEs -
Blessed Trinity R.C Collage
01.2012 - 08.2016
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