Roza Chrusciel
MOULTON,LINCOLNSHIRE
Summary
Dedicated professional with expertise in customer service and food preparation, demonstrating resilience during long shifts and a positive attitude under pressure. Proficient in point-of-sale systems and cash register use, ensuring efficient till management and handling of customer complaints. Skilled in speciality coffee brewing, milk steaming, and frothing, with a strong commitment to health and safety compliance. A quick learner with adaptive communication style, aiming to leverage skills in a dynamic team environment while maintaining punctuality and multitasking proficiency.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Barista
Starbucks Coffee
Tooting Broadway, Wandsworth
02.2023 - 04.2025
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Assisted in inventory control measures for effective stock management.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Performed cash handling duties accurately to maintain financial integrity.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Barista supervisor
Paul UK
Wimbledon, Merton
01.2012 - 01.2023
- Handled customer complaints promptly, resulting in improved client relations over time.
- Performed regular machine maintenance checks ensuring smooth operation.
- Improved customer satisfaction by efficiently managing queue times.
- Nurtured a positive and professional work environment through effective leadership.
- Implemented promotional campaigns successfully, driving an increase in sales volume without specific numbers mentioned.
- Coordinated staff rotas effectively to guarantee seamless service throughout the day.
- Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Fostered team spirit through regular team meetings, enhancing overall performance.
- Managed inventory effectively to ensure continuous supply of coffee beans and other essentials.
- Promoted a high standard of customer service with consistent staff training sessions.
CASHIER
TESCO
01.2011 - 01.2012
- Collaborated closely with store management for daily operations success.
- Balanced till at end of day, maintaining accurate records.
- Used Point of Sale system efficiently, speeding up transactions.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Resolved customer complaints professionally leading to higher retention rates.
- Processed payments swiftly for improved customer experience.
- Trained new cashiers on store policies and procedures to maintain standards.
- Greeted each customer warmly, creating a friendly shopping environment.
- Managed queue effectively during peak hours for seamless checkout process.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
Education
A-Levels - IT Profile
High School
Poland 09.2006 - 06.2009
Skills
- Positive attitude under pressure
- Punctuality maintenance
- Basic computer literacy
- Nutritional information awareness
- Baking basic pastries
- Proficiency in point-of-sale systems
- Resilience during long shifts
- Cash register use
- Multitasking proficiency
- Speciality coffee brewing
- Adaptive communication style
- Milk steaming and frothing
- Cash register proficiency
- Handling customer complaints
- Food safety regulations
- Health and Safety Compliance
- Team player
- Customer Service
- Health and Safety
- Multitasking
- Food preparation
- Quick learner
- Till management
Languages
English
Upper intermediate
Polish
Native
Timeline
Barista
Starbucks Coffee
02.2023 - 04.2025
Barista supervisor
Paul UK
01.2012 - 01.2023
CASHIER
TESCO
01.2011 - 01.2012
A-Levels - IT Profile
High School
09.2006 - 06.2009
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