Ivaylo Isaev
BEDFORD ,United Kingdom
Summary
Accomplished professional with extensive experience in food and beverage operations, guest relations, and staff training. Demonstrates proficiency in barista equipment maintenance, menu creation, and efficient work pace. Skilled in social media marketing, marketing campaign execution, and hospitality law knowledge. Adept at multitasking, cash handling, and operations management. Multilingual proficiency enhances client service orientation and translation capabilities. Career goal includes leveraging linguistic intuition and high concentration level to influence others positively within the hospitality industry.
Overview
13
13
years of professional experience
Work history
Barista
HOWARD CAFE AND RESTAURANT
Bedford, United Kingdom
07.2025 - Current
- Trained new staff members on café operations, fostering teamwork and consistency.
- Performed cash handling duties accurately to maintain financial integrity.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Delivered exceptional customer service to ensure repeat business.
- Ensured equipment was properly maintained resulting in fewer breakdowns.
Restaurant manager
Marmaris grill LTD
Bedford, UNITED KINGDOM
11.2020 - 06.2025
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Implemented new menus, improved dining experience.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Ensured customer satisfaction by preparing pizzas according to specific orders.
- Excelled in multitasking under busy conditions, keeping order processing timely and efficient.
- Trained new staff members on pizza making procedures and restaurant protocols effectively.
Fruit and vegetables distribution manager
BIBILFRUIT S.L
La Pobla del Duc , SPAIN
09.2017 - 09.2019
- Developed positive relationships with farmers for consistent and reliable supply.
- Collaborated with marketing team to promote seasonal fruits and vegetables effectively.
- Dealt effectively with customer complaints, maintaining excellent relations.
- Managed distribution routes for efficient delivery of fresh produce.
Bar manager
Restaurant am Hegbachsee
Nauheim, Germany
01.2013 - 07.2017
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Trained new staff on customer service protocols to enhance guest experience.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
Education
Business Management (Law) with Foundation (BSU)
Bath Spa University
London, United Kingdom 06.2025 -
Graduate -
Colegio la Concepcion
Ontinyent, Spain 09.2006 - 07.2010
Skills
- Barista equipment maintenance
- Efficient work pace
- Basic computer literacy
- Menu creation
- Multitasking proficiency
- Sense of humour
- Multitasking mastery
- Cash handling
- Marketing campaign execution
- Hospitality law knowledge
- Food and beverage operations
- Social media marketing
- Guest relations
- Staff training
- Operations management
- Staff motivation
- Consecutive translation
- Written translation
- Multilingual proficiency
- High concentration level
- Influencing others
- Language teaching
- Machine translation post-editing
- Client service orientation
- Audio transcription
- Document formatting
- Linguistic intuition
Affiliations
- Play football
- Listen Music
- Read Books
Languages
English
Advanced
Turkish
Native
Spanish
Fluent
Bulgarian
Native
Romanian
Upper intermediate
German
Upper intermediate
Timeline
Barista
HOWARD CAFE AND RESTAURANT
07.2025 - Current
Business Management (Law) with Foundation (BSU)
Bath Spa University
06.2025 -
Restaurant manager
Marmaris grill LTD
11.2020 - 06.2025
Fruit and vegetables distribution manager
BIBILFRUIT S.L
09.2017 - 09.2019
Bar manager
Restaurant am Hegbachsee
01.2013 - 07.2017
Graduate -
Colegio la Concepcion
09.2006 - 07.2010
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