Miranda (Mengqi) He
London,Greater London
Summary
Reliable and hardworking individual with knack for providing excellent customer service and maintaining clean and organised work environment. Possesses strong communication skills and ability to work well under pressure. Eager to contribute to positive dining experience and support team in [Desired Position] role.
Overview
4
4
years of professional experience
Work History
Waitress assistant
Mr. Pizza
Changshu
09.2021 - 10.2024
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Collaborated with team to provide efficient service during peak hours.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Greeted and escorted guests to tables.
- Adhered strictly to manufacturer's instructions while operating the machines; promoting machine longevity.
HR intern
Byte Dance China
Shanghai
06.2023 - 08.2024
- Improved HR database with diligent data entry and management.
- Developed efficient recruitment strategies for improved hiring process.
- Screened CVs for suitable job applicants.
- Improved company reputation by ensuring a smooth application process for all candidates.
- Screened resumes to assess potential fit within company.
Florist assistant
Silver Garden
Changshu
09.2021 - 10.2021
- Created visually appealing bouquets that increased overall sales.
- Maintained cleanliness and organisation of the shop to facilitate efficient work environment.
- Coordinated delivery schedules to ensure timely arrival of fresh flowers for customer orders.
- Packed and prepared floral products for delivery or pick up by customers.
- Performed daily watering, pruning and fertilising tasks for optimal plant health.
- Cleaned vases and swept shop floors to maintain tidy appearance.
Waitress assistant
Twinkle Family Restaurant
Changshu
06.2020 - 08.2021
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Collaborated with team to provide efficient service during peak hours.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Enhanced dining experience through friendly interaction with customers.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
Education
Master of Arts - Psychology and Management
University of St Andrews
St. Andrews 09.2021 - 06.2024
Master of Arts - Health Humanities
University College London
London 09.2024 -
Skills
- Knowledge of kitchen operations and hygiene standards
- Strong teamwork and communication skills
- Ability to learn quickly and adapt to fast-paced environments
Languages
English
Upper intermediate
Chinese (Mandarin)
Native
Timeline
Master of Arts - Health Humanities
University College London
09.2024 -
HR intern
Byte Dance China
06.2023 - 08.2024
Waitress assistant
Mr. Pizza
09.2021 - 10.2024
Florist assistant
Silver Garden
09.2021 - 10.2021
Master of Arts - Psychology and Management
University of St Andrews
09.2021 - 06.2024
Waitress assistant
Twinkle Family Restaurant
06.2020 - 08.2021
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