Emily Hatfield
Swinton,South Yorkshire
Summary
Dedicated professional with expertise in health and safety compliance, hygiene standards adherence, and patient care. Skilled in proactive listening, effective communication, and problem-solving, with a proven ability to remain calm under pressure. Adept at team building and maintaining high standards in home cleaning techniques and bar equipment usage. Committed to delivering exceptional service during night shifts while fostering a safe and hygienic environment.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Waitress assistant
Cafe Naaz
Wath upon Dearne, Rotherham
06.2021 - 08.2021
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Alleviated workload of wait staff through diligent assistance.
- Followed health regulations whilst handling food, promoting safe practices.
- Facilitated smooth operations by setting up tables and booths.
- Supported inventory management by maintaining accurate stock records of supplies.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
Carer
MHA
Wath upon Dearne, Rotherham
01.2020 - 05.2020
- Assisted with mobility to ensure safety and prevent accidents.
- Responded swiftly to emergency situations, protecting patient well-being.
- Ensured proper nutrition by preparing healthy meals for patients.
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Developed personalised care plans which catered to individual needs and preferences of each patient.
- Offered companionship to reduce feelings of loneliness in patients.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
- Encouraged social interaction for improved mental health amongst residents.
- Maintained hygienic living environments through regular cleaning.
- Maintained client dignity and respect throughout dressing, showering and toileting.
Waitress
Loading bay/Ferne
Rotherham, South Yorkshire
11.2019 - 01.2020
- Maintained clean and organised dining area for customer comfort.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Utilised professional communication skills to resolve customer complaints.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for enhanced dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Improved customer satisfaction by providing efficient and friendly service.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
Child care
Wath Academy
Wath upon Dearne, Rotherham 09.2014 - 05.2018
GCSEs - Child Care
Rotherham College
Rotherham 09.2018 - 05.2019
Skills
- Proactive listening
- Use of bar equipment
- Hygiene standards adherence
- Night shift availability
- Patient hygiene maintenance
- Home cleaning techniques
- Health and Safety Compliance
- Communication skills
- Problem-solving
- Calm under pressure
- Team building
Affiliations
- Swimming
- Taking my children on days out
- Walking in nature
- Seeing Family&Friends
References
References available upon request.
Timeline
Waitress assistant
Cafe Naaz
06.2021 - 08.2021
Carer
MHA
01.2020 - 05.2020
Waitress
Loading bay/Ferne
11.2019 - 01.2020
GCSEs - Child Care
Rotherham College
09.2018 - 05.2019
Child care
Wath Academy
09.2014 - 05.2018
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