Summary
Overview
Work History
Education
Skills
Certification
Reference
Languages
Interests
Timeline
Generic

Mary Obiageli Ugwuala

London

Summary

Experienced Housing Officer and Support Worker with three years supporting vulnerable adults and young people facing complex challenges. Specialises in tenancy sustainment, risk assessment, and multi-agency collaboration, fostering independence through person-centred support. Committed to enhancing healthcare and housing stability while building trusting relationships and managing risk effectively.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Supported Housing Officer

Quo Vadis Trust
London
08.2024 - Current
  • Established and nurtured positive working relationships with clients, addressing their personal goals and support needs.
  • Collaborate with Client Development Coordinators, volunteers, and external agencies to provide coordinated, person-centred support.
  • Conduct risk assessments to support a safe and supportive living environment.
  • Conducted regular room and property inspections, identified issues, and reported management concerns to ensure prompt resolution.
  • Reported and followed up on maintenance and health & safety issues, maintaining safety, compliance, and a welcoming environment in properties.
  • Complete and regularly update client records on Inform (QVT’s client management system), ensuring all documentation is accurate and compliant.
  • Confident in lone working, adhering strictly to safeguarding, health, and safety policies.

Support Worker

Manuella Care
London
07.2024 - 04.2026
  • Act as a Key Worker, supporting clients' care plans and overall wellbeing.
  • Supervised clients to ensure safety and wellbeing.
  • Administered medications as per care plans and protocols, ensuring compliance and client safety.
  • Conducted checks and monitored welfare in accordance with care plans.
  • Lead shifts, ensuring the smooth running of the home and effective teamwork.
  • Maintain a calm, structured, and secure environment.
  • Respond appropriately to incidents, behaviours, or safeguarding concerns during the night.
  • Complete detailed and accurate records, including incident logs and handovers.

Customer Services Assistant (Volunteer)

Glenville Heights
London
04.2023 - 04.2026
  • Acted as the first point of contact for clients, students, and partner organisations through phone, email, and in-person interactions.
  • Provided information and guidance on educational consultancy services, facilitating informed decisions on course options and application processes.
  • Managed client enquiries and resolved issues, contributing to high customer satisfaction.

Healthcare Assistant

Home Instead
Milton Keynes
05.2024 - 08.2024
  • Delivered high-quality care through mobility assistance, meal preparation, and medication monitoring to enhance client wellbeing.
  • Conducted regular wellbeing checks and facilitated social engagement to combat loneliness and isolation.
  • Advocated for dignity and respect in all client interactions to foster a supportive environment.

Support Worker

Rapid Care Services Ltd
11.2023 - 06.2024
  • Provided personal care, including washing and dressing, as necessary.
  • Assisted with meal preparation, medication prompting, and household tasks to ensure daily living needs were met.
  • Built trusting relationships with service users and families to foster effective communication and support.
  • Supported clients in community, enhancing independence and overall well-being.

Education

CertHE Skills for the Workplace - Level 4 Health and Social Care

University of Wales Trinity Saint David
London
01-2026

Étude de français -

Eurolingua Institute
Montpellier, France
01-2011

BA - Foreign Languages

University of Uyo
Nigeria
01-2009

Skills

  • Risk Assessment
  • Safeguarding
  • Medication Administration
  • Crisis Intervention
  • Mental Health Support
  • Substance Misuse Support
  • Housing-Related Support
  • Tenancy Sustainment
  • Person-Centred Care
  • Multi-Agency Working
  • Communication
  • Emotional Support

Certification

  • NVQ level 3 90-credits diplomas in Health and Social Care, Beacon Education Partnership, London
  • Level 1 & 2 Mandatory Training, Care Skills Academy

Reference

Available upon request.

Languages

French
Advanced
C1

Interests

  • Lawn Tennis
  • Voyage
  • Golfing

Timeline

Supported Housing Officer

Quo Vadis Trust
08.2024 - Current

Support Worker

Manuella Care
07.2024 - 04.2026

Healthcare Assistant

Home Instead
05.2024 - 08.2024

Support Worker

Rapid Care Services Ltd
11.2023 - 06.2024

Customer Services Assistant (Volunteer)

Glenville Heights
04.2023 - 04.2026

CertHE Skills for the Workplace - Level 4 Health and Social Care

University of Wales Trinity Saint David

Étude de français -

Eurolingua Institute

BA - Foreign Languages

University of Uyo

Similar Profiles

  • Lynette SimmonsLynette Simmons

    Scheme Manager / Supported Housing Officer at Christian Action Housing AssociationScheme Manager / Supported Housing Officer at Christian Action Housing Association

  • Zarmina SultaniZarmina Sultani

    Supported Housing Officer at Curo GroupSupported Housing Officer at Curo Group

  • Michael MccormickMichael Mccormick

    Supported Housing Worker at Bridge House MissionSupported Housing Worker at Bridge House Mission

  • Jagdish ChaudharyJagdish Chaudhary

    <ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited

CREATE PROFILE
Mary Obiageli Ugwuala