Michael Mccormick
Summary
Dedicated individual with a background in the human services field, offering support and guidance to those in need. Deep understanding of effectively engaging with individuals from diverse backgrounds. Enthusiastic about facilitating access to essential services. Proactive professional adept at swiftly determining optimal course of action, whether working independently or collaboratively. Staunch advocate for the underserved, committed to delivering top-notch service at all times.
Overview
15
15
years of professional experience
Work History
Supported Housing Worker
Bridge House Mission
03.2022 - Current
- Coordinated housing placements for individuals experiencing homelessness, ensuring access to essential resources.
- Developed individualized support plans, addressing unique client needs and promoting housing stability.
- Facilitated workshops on life skills, enhancing clients' ability to maintain independent living situations.
- Mentored junior staff, providing guidance on best practices in client engagement and case management techniques.
- Implemented tracking systems for client progress, improving documentation accuracy and service delivery efficiency.
- Improved tenant satisfaction by addressing housing concerns and resolving issues promptly.
- Educated residents on rights and responsibilities under tenancy agreements, promoting adherence to established rules and guidelines for harmonious living arrangements.
- Provided ongoing support to tenants during times of crisis or personal difficulty, connecting them with appropriate resources and offering compassionate assistance as needed.
- Monitored rent collection processes diligently, ensuring timely payments from tenants and minimizing delinquencies on accounts receivable reports.
- Assisted residents in accessing support services, ensuring their wellbeing and stability within the community.
- Assisted in the development of policies and procedures for housing programs, ensuring clarity and consistency for staff members and residents alike.
- Developed strong relationships with local organizations and businesses to promote community involvement among residents.
- Collaborated with social service agencies to provide comprehensive assistance for residents in need of additional support or intervention.
- Maintained accurate resident records, updating information regularly to ensure compliance with regulations and internal policies.
- Reduced maintenance costs by implementing preventive measures and managing repair schedules efficiently.
- Provided exceptional customer service when addressing resident concerns or inquiries, fostering a positive living experience for all occupants.
- Coordinated move-ins and move-outs efficiently, minimizing disruption to existing tenants while welcoming new members into the community smoothly.
- Conducted regular property inspections to identify potential hazards or areas requiring attention, improving overall safety conditions for tenants.
- Addressed complaints from both neighbors and tenants proactively, mediating conflicts as needed to maintain a peaceful community atmosphere.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
Retail Sales Assistant
Tyne Bargains
06.2021 - 01.2022
Customer Service Advisor
Sitel
12.2020 - 06.2021
- Handling enquiries
- Answering incoming calls
- Offering customers products and services
- Performing administrative functions
- Updating client accounts
Safeguarding Worker
Bridge House Mission
12.2019 - 12.2020
Retail Sales Assistant
Tyne Bargains
11.2019 - 12.2019
Security Officer/Receptionist
Corps Security
03.2017 - 06.2019
Corporate Security Officer
Engie
10.2016 - 03.2017
Corporate Security Officer
Randstad
05.2016 - 10.2016
Static Security Officer
Community Ventures
05.2015 - 02.2016
Static Security Guard
Tyne Tees Security
11.2014 - 12.2014
Screening Officer
NRG Recruitment
02.2014 - 04.2014
Static Security Officer
N.E.S Services
11.2013 - 02.2014
Customer Sales Advisor
Reed Recruitment
01.2012 - 03.2013
Customer Relations Executive
Virgin Media
10.2010 - 10.2011
Customer Sales Executive
Barclaycard
08.2010 - 10.2010
Education
No Degree - Higher Education
Middlesbrough College
Middlesbrough01.2010
Skills
- Homelessness prevention
- Client advocacy
- Occupancy standards
- Supportive services
- Trauma-informed care
- Always having a positive outlook
- Excellent communication skills both verbal and written
- Punctual
- Ability to communicate with people at all levels
- Resolving problems in a timely manner
- Meeting deadlines and schedules with little supervision
- Demonstrated ability to make decisions
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Counseling techniques
- Relationship building
- Documentation skills
- Team building
- Self motivation
- Maintaining client records
- Behavioral management
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Employee training
- Computer literacy
- Risk assessment
- Professionalism
- Crisis intervention
- Crisis management
- Life skills development
- Continuous improvement
- Confidentiality practices
- Case file management
- Document management
Timeline
Supported Housing Worker
Bridge House Mission
03.2022 - Current
Retail Sales Assistant
Tyne Bargains
06.2021 - 01.2022
Customer Service Advisor
Sitel
12.2020 - 06.2021
Safeguarding Worker
Bridge House Mission
12.2019 - 12.2020
Retail Sales Assistant
Tyne Bargains
11.2019 - 12.2019
Security Officer/Receptionist
Corps Security
03.2017 - 06.2019
Corporate Security Officer
Engie
10.2016 - 03.2017
Corporate Security Officer
Randstad
05.2016 - 10.2016
Static Security Officer
Community Ventures
05.2015 - 02.2016
Static Security Guard
Tyne Tees Security
11.2014 - 12.2014
Screening Officer
NRG Recruitment
02.2014 - 04.2014
Static Security Officer
N.E.S Services
11.2013 - 02.2014
Customer Sales Advisor
Reed Recruitment
01.2012 - 03.2013
Customer Relations Executive
Virgin Media
10.2010 - 10.2011
Customer Sales Executive
Barclaycard
08.2010 - 10.2010
No Degree - Higher Education
Middlesbrough College
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