Zarmina Sultani
Patchway,South Gloucestershire
Summary
Experienced in property management with a strong focus on repairs and maintenance oversight, welfare rights advice, and understanding of contractual agreements. Proficient in handling eviction processes, providing benefit advice, and supporting vulnerable groups. Skilled in tenant relationship building, anti-social behaviour handling and reporting, conflict de-escalation, and housing allocation procedures. Demonstrates multicultural sensitivity and expertise in MS Office Suite and digital record keeping. Committed to enhancing tenant welfare and optimising property management practices.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Supported Housing Officer
Curo Group
Patchway, South Gloucestershire
06.2023 - Current
- Developed strong partnerships with social services organisations to assist vulnerable tenants effectively.
- Enhanced tenant satisfaction by providing timely and effective resolution of housing issues.
- Assessed the suitability of applicants for social housing, reducing instances of tenancy failures.
- Ensured compliance with health and safety regulations across all properties, contributing to a safer living environment for tenants.
- Provided advice on welfare benefits, facilitating increased financial stability for residents.
- Handled eviction proceedings within legal guidelines, ensuring fair treatment of all parties involved.
- Delivered training sessions on housing regulations to new staff members, ensuring consistent service delivery.
- Mediated disputes between tenants, resulting in a peaceful living environment.
- Improved housing standards with regular property inspections and maintenance coordination.
- Advised and assisted tenants with housing matters and queries.
- Kept organised and up-to-date files to document the management of 2 properties.
- Improved tenant retention through proactive engagement strategies aimed at addressing concerns before they escalated into larger issues.
Primary School Teacher
Qala-e-Zamankhan Primary
16th District, Kabul
09.2014 - 08.2021
- Tailored instruction techniques to suit the varied learning styles of students.
- Encouraged open communication amongst pupils fostering team spirit and respect for diversity.
- Enhanced student participation with engaging group tasks.
- Administered regular tests and assignments, giving timely feedback.
- Undertook parent-teacher meetings to provide feedback on student progress.
Education
Certificate of Higher Education - Maths
Logar Teacher Training College
Logar, Afghnistan 12.2007 - 01.2010
Skills
- repairs and maintenance oversight
- Welfare rights advice
- contractual agreements understanding
- Eviction processes understanding
- Benefit advice provision
- Vulnerable groups support
- Tenant relationship building
- Anti-social behaviour handling and recording/reporting
- Conflict de-escalation
- Property management
- Multicultural sensitivity
- Housing allocation procedures
- MS Office Suite proficiency
- Digital record keeping
Languages
English
Advanced
Hindi
Upper intermediate
Urdu
Intermediate
Persian
Native
Certification
Level 1 Certificate in Health and Social Care
Timeline
Supported Housing Officer
Curo Group
06.2023 - Current
Primary School Teacher
Qala-e-Zamankhan Primary
09.2014 - 08.2021
Certificate of Higher Education - Maths
Logar Teacher Training College
12.2007 - 01.2010