Lynette Simmons
London
Summary
Experienced professional specialising in resident wellbeing, support planning, and risk assessment. Expertise in safeguarding for adults and children, equality initiatives, and multi-agency collaboration. Strong skills in tenancy sustainment, housing management, and emergency response systems. Demonstrated ability in staff supervision, recruitment, community development, and service coordination, focused on enhancing community welfare through effective service delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Scheme Manager / Supported Housing Officer
Christian Action Housing Association
2011.01 - 2026.06
- Lead responsibility for day-to-day management of a supported housing scheme.
- Managed safeguarding concerns and incident reporting to protect vulnerable residents and maintain compliance with regulations.
- Conducted daily wellbeing checks to ensure resident safety and provided proactive support tailored to individual needs.
- Complete support plans, risk assessments, and ongoing reviews.
- Liaise with GPs, district nurses, mental health teams, OTs, social workers, and care agencies.
- Oversaw voids, lettings, and sign-ups while addressing rent and benefit queries to optimise occupancy and support residents' financial stability.
- Maintain full health and safety compliance and building checks.
- Operate community alarm systems and respond to emergencies.
- Deliver social activities and culturally inclusive programmes.
- Maintain accurate digital records and case notes.
- Support audits, inspections, and quality assurance processes.
Scheme Manager
London & Quadrant / Metropolitan Support Trust
2008.01 - 2011.01
- Executed support plans and risk assessments to enhance resident care.
- Managed welfare checks for 50 residents, ensuring their well-being and support.
- Liaised with GPs, care managers, OTs, and agencies.
- Oversaw voids and lettings, resolving rent and benefit queries for residents efficiently.
- Supervised scheme support assistant.
- Ensured health & safety compliance.
- Operated community alarm systems.
- Organised culturally diverse social events including Black History Month.
Scheme Manager
Peabody Housing Trust
2008.05 - 2008.09
- Developed and implemented support plans and risk assessments to address resident needs.
- Collaborated with health and social care professionals to coordinate resident support.
- Conducted daily welfare checks for 30 residents, ensuring their health and wellbeing.
- Supervised scheme support assistant to enhance service delivery.
- Oversaw management of void properties, lettings processes, and benefit-related inquiries.
- Organised culturally inclusive social events.
Scheme Support Manager
London Borough of Haringey
2001.01 - 2008.01
- Liaised with GPs, OTs, care managers, and agencies to coordinate comprehensive care for residents.
- Completed support plans and risk assessments.
- Supported 50 residents daily, addressing individual needs and enhancing well-being.
- Supervised and recruited staff, fostering a skilled and responsive team.
- Oversaw management of voids and lettings processes, ensuring compliance with regulations.
- Maintained health & safety compliance.
- Delivered culturally diverse social programmes including Black History Month.
Education
NVQ Level 3 -
Dementia Care
NVQ Level 2 -
Caring for the Elderly
NVQ Level 2 -
Adult Social Care
Skills
- Welfare checks
- Risk assessment
- Safeguarding practices
- Equality and diversity initiatives
- Multi-agency collaboration
- Housing management
- Rent and benefit assistance
- Health and safety compliance
- Emergency response
- Staff recruitment
- Procurement expertise
- Community development
- Property maintenance proficiency
- Scheme governance
- Service coordination experience
Certification
- Safeguarding Adults (Level 1–2 awareness)
- Safeguarding Children (Level 1–2 awareness)
- Equality, Diversity & Inclusion (EDI) awareness
- Health & Safety at Work awareness
- Fire Safety & Evacuation awareness
- Manual Handling / Moving & Handling (awareness level)
- First Aid (Basic or Emergency First Aid)
- Mental Health Awareness
- Dementia Awareness
- Lone Working & Personal Safety
- GDPR & Data Protection awareness
- Professional Boundaries & Confidentiality
- Infection Prevention & Control
- Food Hygiene (Basic Level 1)
- Prevent / Radicalisation Awareness (WRAP)
- Domestic Abuse & Coercive Control awareness
- Medication Awareness (non‑administration)
- Customer Service & Communication Skills
- Housing Management Basics (tenancies, rent, ASB awareness)
- Equality Act 2010 awareness
- Complaints Handling & Incident Reporting
Accomplishments
Unsung Womans award - (2006 - Harringey Council)
Champion of the year - special employee of the year award (2023 - Christian Hosuing Association)
Timeline
Scheme Manager / Supported Housing Officer
Christian Action Housing Association
2011.01 - 2026.06
Scheme Manager
Peabody Housing Trust
2008.05 - 2008.09
Scheme Manager
London & Quadrant / Metropolitan Support Trust
2008.01 - 2011.01
Scheme Support Manager
London Borough of Haringey
2001.01 - 2008.01
NVQ Level 3 -
Dementia Care
NVQ Level 2 -
Caring for the Elderly
NVQ Level 2 -
Adult Social Care