Milly Diez
Splott,Cardiff
Summary
Organised and reliable professional with two and a half years of experience in managing multiple priorities while maintaining a positive attitude. Proven ability to take on increased responsibilities to support team objectives and drive success. Committed to delivering results and contributing to team achievements.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer sales assistant
Screwfix
Cardiff Grangetown , Cardiff
09.2023 - Current
- Assisted customers with enquiries to enhance shopping experience.
- Trained new cashiers on store policies and procedures to ensure compliance.
- Maintained awareness of store promotions to provide accurate information to customers.
- Restocked shelves during downtime to improve product availability.
- Communicated product information to customers to aid informed purchase decisions.
- Handled difficult customers with patience to uphold professionalism.
- Kept workspace clean and organised to facilitate efficient service.
- Worked additional shifts to support business needs.
- Ensured checkout areas and store remained clean and orderly.
- Resolved customer complaints and addressed queries regarding store products.
- Organised warehouse layout for better space utilisation.
- Upsold additional products to enhance revenue generation.
Coffee barista
Costa Coffee
Hereford, Herefordshire
04.2021 - 08.2023
- Adapted to high-pressure situations to aid in effective service delivery.
- Assisted customers with comprehensive knowledge of coffee blends for tailored recommendations.
- Maintained cleanliness through diligent upkeep of cleaning schedules.
- Collaborated with team members to ensure seamless operations.
- Fulfilled personalised orders with specialty milk options catering to specific dietary needs.
- Followed health and safety protocols to safeguard customers from illness and cross-contamination.
Education
A-Levels - Public services
Hereford and Ludlow college
Hereford, Herefordshire 09/2021 - 05/2024
Skills
Customer service excellence
Effective communication
Team collaboration
Dependability
Punctuality
Organisational skills
Pressure management
Schedule flexibility
Customer database navigation
Cash handling
Affiliations
- Gaming
- Watching movies
- Pokémon
Accomplishments
I have the Baden- Powell award with girl guides which shows leadership, teamwork, Commitment and personal development
Certification
I have my drivers license
References
References available upon request.
Timeline
Customer sales assistant
Screwfix
09.2023 - Current
Coffee barista
Costa Coffee
04.2021 - 08.2023
A-Levels - Public services
Hereford and Ludlow college
09/2021 - 05/2024